Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Computer by DevRev is an enterprise AI platform that connects your business data, reasons with full context, and takes action across your existing systems of record. Unlike generic AI tools that lack business context, Computer operates on a synchronized digital twin of your enterprise - delivering accurate, trustworthy results from day one.
Computer works across five core use cases:
Show the rest of the publisher’s description (10 more lines)
Customer support resolution - Resolves customer inquiries end-to-end across email, chat, Slack, WhatsApp, and more. Handles password resets, subscription changes, and refund processing with built-in guardrails and human-in-the-loop controls. Learns from every human resolution and turns solutions into reusable knowledge. Deploys the same agent across all channels with 24/7 availability and automatic language detection. BILL (FinTech) achieved a 70% AI resolution rate and is on track to save over $6M annually.
Support teams - Helps agents resolve tickets faster by pulling context, checking similar resolutions, and suggesting next steps. Automates triage by analyzing incoming tickets, mapping them to product areas, and auto-assigning type and severity. Proactively scans for negative sentiment and flags at-risk customers. Scores every interaction for tone, grammar, and resolution quality. Phenom (HR Tech) achieved 30% faster mean time to resolution and 29% faster ticket closure.
IT service desk automation - Resolves IT service requests including access provisioning, password resets, software installations, and incident routing. Works alongside ServiceNow, Jira Service Management, and BMC Remedy without requiring replacement. Automates routine L1 and L2 requests. Supports IT, HR, Facilities, and other shared services from a unified platform. Uniphore (Enterprise AI) migrated 16K tickets and 72K comments in approximately 6 hours with Jira and Rocketlane unified in DevRev.
Sales teams - Prepares meeting briefs, generates pipeline summaries, and automates CRM updates. Surfaces account context, open issues, and engagement history to inform deal strategy. Connects support signals to revenue outcomes - flagging at-risk accounts and identifying upsell opportunities.
Operations teams - Tracks progress across projects, teams, and milestones. Identifies risks and blockers before they escalate. Surfaces real-time status updates from connected systems so leaders can act with clarity instead of chasing updates across tools. Pebl (Global Operations) transformed operations workflows, enabling data and work to flow seamlessly across their operational support team.
All five use cases are powered by the same foundational technology:
Computer AirSync is a patented, permission-aware bidirectional sync engine connecting your entire stack - Salesforce, Zendesk, ServiceNow, Google Workspace, Jira, Confluence, Slack, and dozens more. Data stays current, accurate, and accessible from one place.
Computer Memory is an AI-native knowledge graph that organizes every ticket, conversation, and document around your products and customers. It connects issues, resolutions, and outcomes to context that AI can understand, reason with, and act on.
Agent Studio lets you build, test, and deploy AI agents with full observability. Sessions, traces, and built-in evaluations let you measure performance, fix failures, and iterate based on data. No black boxes.
Enterprise-ready from day one: SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, and CCPA compliant. Audit trails, flexible data residency, role-based access control, and enterprise SSO. Permission-aware data access at the object level ensures AI respects your existing security boundaries. Human-in-the-loop controls for sensitive operations. Penetration tested and vulnerability assessed.
Highlights
Highlighted by the publisher on AWS Marketplace.
Trusted by BILL, Phenom, Uniphore, Bolt, Bajaj Finserv, ICICI Prudential, Velocity Global, and Skedulo across FinTech, HR Tech, Enterprise AI, E-commerce, Insurance, and Financial Services, spanning the Americas, Europe, and Asia-Pacific.
In benchmarks on the same enterprise query, one AI system used 3.2M tokens and took 9 minutes. Computer solved it in 96 seconds using 157K tokens. The patented knowledge graph pays discovery costs once and amortises them across every user and query.
Computer works with any AI model (Anthropic, OpenAI, Google, or open-source). Swap, mix, or upgrade models without rebuilding. The patented knowledge graph and AirSync keep your enterprise context intact regardless of which model does the reasoning.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
8 listed- Units
- Units
- Units
- Units
- Units
- Units
- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
No refunds; Contracts cannot be canceled and exceptions made on a case by case basis.
Sources
Publisher resources
6 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.