ConnectGen CXBridge - Genesys to Amazon Connect Migration
ConnectGen, Inc · Customer Service
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What the publisher says
As described on AWS Marketplace.
**CXBridge: Automated Genesys Cloud to Amazon Connect Migration**
CXBridge by ConnectGenus is a cloud-based migration accelerator that automates the transition from Genesys Cloud contact center environments to Amazon Connect. Instead of manually rebuilding complex IVR flows, routing logic, and agent configurations - a process that is time-consuming and error-prone - CXBridge programmatically extracts, translates, and deploys your contact center assets into Amazon Connect.
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**What Gets Migrated**
CXBridge converts the following Genesys Cloud components into their Amazon Connect equivalents:
- **Contact Flows** - IVR trees, menus, and self-service logic converted to Amazon Connect contact flows
- **Routing Configurations** - Skills-based routing rules translated to Amazon Connect routing profiles
- **Queues and Agent Profiles** - Queue definitions, agent skills, and profile mappings recreated in Connect
- **Prompts and Audio** - Voice prompts and media assets migrated and formatted for Connect
- **Business Logic** - Custom routing decisions and conditional logic preserved in the new environment
**How It Works**
CXBridge follows a structured migration workflow:
- **Discovery and Extraction** - The platform connects to your Genesys Cloud environment via API and extracts configuration data including flows, queues, routing rules, and agent profiles.
- **Analysis and Mapping** - CXBridge analyzes extracted components and maps each element to its Amazon Connect equivalent, identifying any items requiring manual review.
- **Conversion and Validation** - Genesys configurations are automatically translated into Amazon Connect-ready assets. The platform validates converted components for accuracy.
- **Deployment** - Converted assets are deployed into your Amazon Connect instance, ready for testing and go-live.
**Key Benefits**
- **Faster Migration Timelines** - Automation replaces weeks or months of manual flow rebuilding with accelerated conversion cycles
- **Lower Engineering Costs** - Reduce the professional services hours required to recreate contact center logic from scratch
- **Minimized Operational Risk** - Programmatic conversion reduces human error compared to manual rebuilds of complex routing logic
- **Operational Continuity** - Maintain your existing contact center workflows and customer experience during the transition to Amazon Connect
**Who It Is For**
CXBridge is designed for:
- **Enterprise contact center teams** modernizing from Genesys Cloud to Amazon Connect
- **System integrators** delivering migration projects for their clients
- **IT leaders** seeking to reduce the cost and complexity of platform transitions
**Getting Started**
To evaluate CXBridge for your migration project, contact ConnectGenus to schedule a migration readiness assessment. The team will review your Genesys Cloud environment scope and provide guidance on the migration path to Amazon Connect.
**Built for Amazon Connect**
CXBridge is purpose-built to output Amazon Connect-native components, ensuring that converted flows, queues, and routing configurations integrate seamlessly with Connect features including Amazon Lex, Lambda integrations, and Contact Lens analytics.
Highlights
Highlighted by the publisher on AWS Marketplace.
CXBridge automatically converts Genesys Cloud contact flows, IVR trees, routing configurations, queues, agent profiles, skills, prompts, and business logic into Amazon Connect-native components. Instead of manually rebuilding each element from scratch, the platform programmatically extracts your Genesys configuration via API and translates it into Connect-ready assets, preserving your existing customer experience workflows.
Accelerate your migration timeline by replacing manual flow rebuilding with automated conversion. Traditional Genesys-to-Connect migrations require engineering teams to manually recreate every IVR path, routing rule, and queue configuration. CXBridge automates this translation process, reducing the professional services hours and engineering effort required to move your contact center to Amazon Connect.
CXBridge validates converted components during the translation process, reducing the human errors that occur when complex routing logic and multi-branch IVR flows are manually rebuilt. The platform maps each Genesys element to its Amazon Connect equivalent systematically, helping ensure that your contact center operations maintain continuity throughout the migration to AWS.
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Refunds will be provided upon opening a support ticket and working with the support team to resolve any technical or training issues. Refunds will be issued for any remaining complete months on contract term.
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