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Sagicc AI-Powered Omnichannel CX Platform

Sagicc · Customer Service

No attestation published

Certification per AWS Marketplace.

Provenance reach4 of 12 layers traced

Evidence tier Source Confirmed · 3 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownSaaS
ProvenanceUnknown44% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Sagicc is an AI-powered omnichannel customer experience platform designed to unify and streamline customer interactions across voice, messaging, and social channels including WhatsApp, SMS, email, and telephony. Built for modern businesses, Sagicc enables organizations to deliver seamless, real-time communication experiences while improving operational efficiency.

The platform combines advanced conversational AI, intelligent routing, and automation to manage customer conversations at scale. With support for voice bots, chatbots, and rule-based workflows, Sagicc empowers teams to automate repetitive tasks, enhance response times, and provide personalized customer engagement across all touchpoints.

Show the rest of the publisher’s description (1 more line)

Sagicc is built on a scalable cloud architecture with robust APIs, enabling easy integration with CRMs, external systems, and business applications. It is ideal for companies looking to modernize their contact center operations and deliver a unified, data-driven customer experience.

Highlights

Highlighted by the publisher on AWS Marketplace.

AI-powered omnichannel platform supporting voice, WhatsApp, SMS, email, and social messaging channels in a unified interface.

Built-in conversational AI, automation workflows, and intelligent routing to optimize customer interactions and reduce operational costs.

Scalable cloud-native architecture with REST APIs for seamless integration with CRMs, external systems, and enterprise tools.

Agent build and provenance

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Compliance

Government
  • FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27

Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.

Plans and pricing as listed

29 listed
Active users (Essential overage)
  • Units
$50.00
Active users (Standard overage)
  • Units
$60.00
Active users (Pro overage)
  • Units
$80.00
AI input tokens processed
  • Units
$0.000005
AI output tokens processed
  • Units
$0.000025
Speech-to-text audio seconds
  • Units
$0.0006
Text-to-speech characters
  • Units
$0.000015
Bot conversations processed
  • Units
$0.029
Inbound phone numbers (DIDs)
  • Units
$5.00
Inbound voice channels
  • Units
$10.00
Outbound voice channels
  • Units
$10.00
Outbound call minutes
  • Units
$0.005
and 17 more plans on the listing

Refund terms

As stated by the publisher on AWS Marketplace.

Sagicc is a subscription-based SaaS platform billed via AWS Marketplace. Contracted plan fees are non-refundable once the billing period begins. Usage-based charges are billed on consumption and are non-refundable once incurred. Customers may cancel at any time, effective at the end of the billing period. Service credits may apply per SLA: https://sagicc.co/en/service-level-agreements-sla/

Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source
StandardEulaStandardEula ↗Source

Publisher resources

2 links
E-Learning Portalacademy.sagicc.co ↗Source
Documentationtechnisupport.atlassian.net ↗Source

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing
Paid
29 plans listed
Delivery
SaaS
E-Learning Portal: https://academy.sagicc.co Documentation: https://technisupport.atlassian.net/wiki/spaces/S2MDU/overview Sagicc provides comprehensive technical support to ensure reliable and continuous operation of the platform. Our support team assists with onboarding, configuration, troubleshooting, and ongoing optimization. Support Channels: Email: support@sagicc.co Website: https://sagicc.co Phone: +1 786 550-1652 Support Hours: Standard Support: Monday to Friday, 8:00 AM - 6:00 PM (EST) Extended / Enterprise Support: 24/7 (based on subscription plan) Service Level Agreement (SLA): Sagicc offers a 99.9% uptime SLA for its cloud platform. More information: https://sagicc.co/en/service-level-agreements-sla/ Response Times: Critical Issues: < 1 hour High Priority: < 4 hours Medium Priority: < 8 hours Low Priority: < 24 hours Onboarding & Customer Success: Customers receive guided onboarding, including configuration, training sessions, and best practices to ensure a successful implementation.
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