Amazon Connect Assessment & Migration
HWS Informationssysteme GmbH · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
HWS Gruppe offers a comprehensive suite of services to help organisations efficiently migrate their contact centre operations to Amazon Connect. We ensure a smooth transition of existing contact centre functionalities, including Voice, Email, Web Chat, and Messaging.
We provide an in-house automated reporting solution, tailored to your required metrics and functional needs. In addition, we deliver cost-optimised dashboards that provide visibility into both live and historical data, enabling better operational and business insights.
Show the rest of the publisher’s description (9 more lines)
The migration is fully project-managed, ensuring a structured, efficient, and low-risk transition to Amazon Connect. Each engagement is led by a dedicated project team consisting of a Service Delivery Manager, Solution Architect, and Engineer, working closely with your stakeholders to align the solution with your business objectives.
Our three-stage delivery approach:
- Assessment and Design
We collaborate with your team to define requirements and create a tailored contact centre design through an Amazon Connect onboarding workshop.
- Migration
We configure Amazon Connect across all environments, including contact flows, integrations, and reporting.
- Support and Knowledge Transfer
We train your staff, onboard support teams, transfer technical knowledge, and ensure a smooth go-live with a dedicated hypercare period.
Choose HWS Gruppe for a streamlined contact centre migration, faster onboarding, and a robust, cloud-based solution designed to support your business needs—today and in the future.
Highlights
Highlighted by the publisher on AWS Marketplace.
1. Discovery, assessment, development, and configuration of all contact center requirements. 2.Automated reporting tailored to specific customer requirements. 3.Cost-optimized dashboards providing insights into both live and historical data.
Agent build and provenance
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