Soffit AWS IT Managed Services - Infrastructure, Security, Monitoring.

## What We Manage on AWS

**Amazon EC2 and Compute Management**: Soffit manages your EC2 infrastructure end-to-end — instance health monitoring, auto-scaling governance, patch management via Systems Manager, performance optimization, capacity planning, and incident response ensuring peak availability under agreed SLAs.

**Amazon RDS Database Operations**: We manage RDS database environments — automated backup validation, parameter group optimization, performance baseline monitoring, multi-AZ health management, connection management, and database incident response for reliable, secure, performant workloads.

**Amazon S3 Storage Governance**: We manage S3 storage environments — lifecycle policy governance, bucket security reviews, versioning validation, intelligent tiering management, and access control audits ensuring data assets are secure, compliant, and cost-efficiently managed.

**AWS CloudWatch Monitoring and Observability**: We implement and manage full-stack CloudWatch monitoring — dashboards, metric alarms, log aggregation, cost alerts, and automated notifications across all managed services, delivering proactive visibility and rapid response aligned to SLA commitments.

**AWS IAM and Identity Governance**: We manage IAM governance — least-privilege policy reviews, access recertification, role management, multi-factor authentication enforcement, and privileged access monitoring for strong identity security and compliance posture.

**Amazon GuardDuty and Security Management**: We manage AWS security operations using GuardDuty threat detection, Security Hub compliance monitoring, and WAF — providing continuous threat detection, finding triage, automated response workflows, and security posture reporting.

**AWS VPC Network Management**: We manage VPC network environments — security group reviews, network ACL governance, VPC flow log analysis, subnet management, and connectivity monitoring ensuring network infrastructure remains secure and well-governed.

**AWS Backup and Disaster Recovery Management**: We manage AWS Backup policies across EC2, RDS, and S3 — backup schedule validation, restore testing, recovery time monitoring, and disaster recovery readiness ensuring business continuity objectives are met under agreed SLA targets.

**AWS Config and Compliance Monitoring**: We manage Config rules and compliance monitoring — resource configuration tracking, compliance rule evaluation, drift detection, and compliance reporting ensuring environments meet regulatory, security, and governance requirements continuously.

## How It Relates to AWS Services

Soffit IT Managed Services integrates natively with the following AWS services and manages them under structured SLAs: Amazon EC2, Amazon RDS, Amazon S3, Amazon CloudWatch, AWS IAM, Amazon GuardDuty, AWS Security Hub, AWS WAF, Amazon VPC, AWS Systems Manager, AWS Backup, AWS Config, AWS Cost Explorer, and AWS Compute Optimizer.

## SLA Framework

Soffit delivers AWS IT Managed Services under strict Service Level Agreements covering infrastructure availability, incident response timelines, patch management windows, backup validation frequency, security monitoring coverage, and compliance reporting cadence — guaranteeing performance, security, and seamless AWS management that frees internal teams to focus on core business priorities.