HappySignals Experience Intelligence for IT

## What HappySignals Does

HappySignals adds the human layer to your ITSM data. Rather than relying solely on operational metrics, the platform captures how employees actually experience IT services - giving you the insight needed to prioritize improvements that drive real productivity gains.

**Key capabilities include:**

• Real-time employee feedback collection and analysis
• Lost time tracking to quantify productivity impact
• Experience benchmarking against the Global IT Experience Benchmark (built on 10M+ survey responses)
• Sentiment analysis and actionable intelligence dashboards
• ServiceNow integration for seamless data flow

## Proven Business Outcomes

HappySignals customers report an average 26% improvement in employee productivity. The platform enables IT leaders to:

• Identify which IT services cause the most lost productivity time
• Prioritize improvements based on actual employee experience data
• Demonstrate IT business value with quantifiable metrics
• Benchmark performance against global peers
• Shift conversations from cost reduction to value creation

## How It Works

• **Collect** - Gather real-time feedback from employees after IT interactions
• **Analyze** - Transform raw feedback into experience intelligence with sentiment analysis and lost time metrics
• **Benchmark** - Compare your results against the Global IT Experience Benchmark built on over 10 million survey responses
• **Act** - Focus improvement efforts where they matter most to employee productivity
• **Measure** - Track progress and demonstrate measurable business impact

## Integration With Your IT Environment

HappySignals integrates with ServiceNow to enrich your existing ITSM workflows with experience data. The platform operates as an on-the-shelf SaaS product with automatic platform updates and new releases delivered seamlessly.

## Who Benefits From HappySignals

• **IT Leaders** who need to demonstrate business value and justify investments
• **Service Desk Managers** who want to understand the real employee impact of their services
• **CIOs** seeking data-driven insights to guide IT strategy
• **Enterprise organizations** looking to improve IT satisfaction and reduce lost productivity across their workforce

## Why Choose HappySignals

Traditional ITSM metrics like ticket volume and resolution time tell you what happened - but not how it felt. HappySignals bridges this gap by providing experience intelligence that reveals the true impact of IT on employee productivity. With the largest global IT experience benchmark available, you gain context that no other platform can provide.