Flexa AiOps - Autonomous IT Operations with AI Agents (Managed 24x7)
Flexa Cloud · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
## Flexa AiOps - Operate Everything You Have, in Any Cloud, in Under 5 Minutes
Flexa Cloud has been working with Amazon Web Services since 2012 and has been an APN Partner since 2013, with a long-running specialty in Web Application, Database and performance management. Flexa AiOps is the productization of that 12+ year runbook library: a fully managed IT operations service, orchestrated by a team of specialist AI agents - one per technology your business runs on.
Show the rest of the publisher’s description (48 more lines)
### Powered by AWS Bedrock + Anthropic Claude
Flexa AiOps runs on Amazon Bedrock and is powered by Anthropic Claude, the world's leading frontier reasoning model family. Each specialist agent is built on Claude with custom tool-use, runbook memory and least-privilege execution scopes. Bedrock provides the secure, region-resident model serving; Claude provides the reasoning that turns raw telemetry into a defensible diagnosis in under five minutes.
### Why Flexa
- AWS Partner since 2013, working with AWS since 2012
- Leader in Generative AI in Latin America with 300+ AI solutions on AWS Marketplace
- 200+ projects delivered since 2023
- Featured speaker at AWS events in San Francisco; CIO Review cover (June 2025)
### The Problem We Solve
Modern operations teams are paged at 3am by a stack they did not design. Senior engineers become single points of failure, MTTR explodes, runbooks rot, and post-mortems are written from memory rather than evidence. Flexa AiOps replaces the human-on-call bottleneck with an orchestrated team of Claude-powered agents that investigate in parallel, cite their evidence and stop short of any destructive action without explicit human approval.
### The Five-Minute Flow
- T+0:00 - Customer opens a ticket. N1 Triage receives and classifies.
- T+0:30 - Sub-tickets dispatched in parallel to AWS, Network, Containers, Observability specialists.
- T+1:30 - Each agent runs safe commands, gathers evidence, replies with structured data.
- T+3:30 - N1 consolidates: metrics + logs + resource state converge into a single hypothesis.
- T+4:45 - Diagnosis, executed actions, next steps and risks - closed, traceable report.
### Four Product Principles
- Sub-5-minute root cause - parallel investigation across the stack.
- Security by design - STS-rotated credentials, least-privilege at every endpoint.
- Governance with human approval - per-agent monthly budgets, mandatory approval for destructive actions, multi-tier escalation.
- Total auditability - every command and decision is logged: ticket, evidence, token cost, model used.
### Specialist Agent Team (24x7)
N1 Triage, CloudOps Public, CloudOps Private, Monitoring, Observability, DBA, NetOps, SecOps, SysAdmin, Platform (containers), Application Support, Storage and Backup, DevOps Automation, FinOps Director, CTO, Operations Director.
### Connects Anywhere
- Public clouds: AWS, Azure, GCP, OCI, IBM, Huawei, Alibaba, DigitalOcean, Magalu Cloud
- Virtualization: VMware, Red Hat, OpenStack, Citrix, Nutanix, Proxmox
- OS: Linux, Windows, SUSE, FreeBSD
- DBs: PostgreSQL, Oracle, MySQL, MariaDB, SQL Server, MongoDB, Redis, Elasticsearch, Cassandra
- Containers: Kubernetes, Docker, OpenShift, Rancher
- Observability: Grafana, Prometheus, Splunk, Datadog, New Relic, Dynatrace, Zabbix, OpenTelemetry
- Network/security: Cisco, Fortinet, Palo Alto, Juniper, Cloudflare, F5, CrowdStrike
- Storage: NetApp, Pure Storage, Veeam, Rubrik, MinIO/S3, Ceph
- Apps: SAP, Salesforce, ServiceNow, IBM Mainframe
- DevOps: Terraform, Ansible, GitLab, GitHub Actions, Jenkins, Jira Service Desk
### Governance for the Board
- Monthly budgets per agent - when the cap is reached, the agent stops.
- Mandatory human approval for any destructive action (terminate, delete, drop).
- Pause or terminate any agent at any moment.
- Multi-tier review hierarchy (specialist - CTO - CEO).
- Per-customer isolation: separate workspaces, scoped secrets.
### Activation (2 to 6 Weeks)
Week 1: kickoff, scope and SLAs. Weeks 2-3: connectors deployed, STS roles and runbooks tuned. Weeks 4-5: shadow mode. Week 6+: production 24x7 with approval gates.
### Commercial Model
Monthly retainer with annual commitment (12, 24 or 36 months). Tiered scope: Starter, Growth, Scale, Enterprise. Pricing delivered through AWS Marketplace Private Offers per customer.
### For CIO, COO and CISO
- CIO: predictable cost, faster MTTR, no SPOF on senior engineers
- COO: 24x7 coverage without scaling headcount
- CISO: least-privilege agent access, mandatory approval for destructive actions, immutable audit trail
Stop being paged at 3am for a stack you did not design. Hand the on-call to a Claude-powered team that never sleeps.
Highlights
Highlighted by the publisher on AWS Marketplace.
Powered by Amazon Bedrock with Anthropic Claude - the world's leading frontier reasoning models - turning raw telemetry into a defensible diagnosis in under five minutes
Connect any technology - AWS, Azure, GCP, OCI, VMware, Kubernetes, Oracle DB, SAP, Cisco, mainframe via STS, SSH, API or webhook with least-privilege
Governance built-in - per-agent budgets, mandatory human approval for destructive actions, multi-tier escalation, immutable audit trail
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment · as of 2026-08-29
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