itop on Ubuntu 26.04 with maintenance support by bCloud

</p>

<p>

<strong>iTop</strong> is an open-source IT service management (ITSM) and configuration management platform designed to help organizations manage IT services, infrastructure, incidents, service requests, changes, and configuration items from a centralized web-based interface. It provides organizations with tools to improve service management and maintain visibility across their IT environment.

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<p><strong>Architecture &amp; Platform Design</strong></p>

<ul>

<li>Ready-to-use Amazon Web Services (AWS) Marketplace Amazon Machine Image (AMI)</li>

<li>Optimized for Ubuntu 26.04 LTS</li>

<li>Built using PHP with a MySQL or MariaDB database backend</li>

<li>Uses a web server such as Apache HTTP Server</li>

<li>Includes a web-based IT service management interface with:

<ul>

<li>Service and request management</li>

<li>Configuration Management Database (CMDB)</li>

<li>Incident and problem management</li>

<li>Change management</li>

</ul>

</li>

</ul>

<p><strong>Core Capabilities :</strong></p>

<p><strong>IT Service Management</strong></p>

<ul>

<li>Manage incidents, user requests, problems, and changes</li>

<li>Define and manage IT services and service offerings</li>

<li>Track service requests throughout their lifecycle</li>

<li>Centralize IT service information and operational processes</li>

</ul>

<p><strong>Configuration &amp; Extensibility</strong></p>

<ul>

<li>Built-in Configuration Management Database (CMDB) for managing configuration items</li>

<li>Track relationships between infrastructure components and services</li>

<li>Extensible through modules and extensions</li>

<li>Customizable data models, workflows, forms, and business rules</li>

</ul>

<p><strong>Customization &amp; Configuration :</strong></p>

<p><strong>Flexible ITSM Deployment</strong></p>

<ul>

<li>Suitable for small IT teams as well as larger enterprise environments</li>

<li>Can be deployed on a single Amazon EC2 instance or integrated with additional infrastructure</li>

<li>Configurable user roles, profiles, permissions, workflows, and service management processes</li>

<li>Supports customization of the CMDB and IT service management processes according to organizational requirements</li>

</ul>

<p><strong>Cloud &amp; Scalability</strong></p>

<ul>

<li>Designed for deployment on AWS EC2</li>

<li>Compatible with MySQL or MariaDB databases and supporting AWS services</li>

<li>Can be integrated with external databases, backups, load balancers, and scalable cloud infrastructure</li>

<li>Can be sized according to the number of users, configuration items, services, and operational workload</li>

<li>Suitable for environments-

<ul>

<li>development</li>

<li>staging</li>

<li>production</li>

</ul>

</li>

</ul>

<p><strong>bCloud Value Addition</strong></p>

<ul>

<li>Pre-configured and deployment-validated AWS Marketplace AMI</li>

<li>Faster deployment compared to manual installation</li>

<li>Secure and production-ready default configuration</li>

<li>Free maintenance support from bCloud</li>

</ul>

<p><strong>Target Use Cases</strong></p>

<ul>

<li>IT service management and help desk operations</li>

<li>Incident, problem, and change management</li>

<li>Configuration Management Database (CMDB)</li>

<li>IT asset and infrastructure management</li>

<li>Service request and service catalog management</li>

<li>Enterprise IT operations and service delivery</li>

</ul>

<p><strong>Licensing &amp; Support</strong></p>

<p>

iTop is open-source software released under the GNU Affero General Public License (AGPL). This AWS Marketplace AMI is independently packaged, maintained, and supported by bCloud. Free maintenance support is included with the offering, with additional support and maintenance services available when required.

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