TicketSync: Unified Ticketing Integration for MSP Workflows
Fermi Systems · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
TicketSync by Fermi Systems is a fully managed integration service that enables Managed Service Providers (MSPs) to securely and intelligently synchronize incidents, tasks, and service requests across ITSM platforms — including Jira, ServiceNow, Zendesk, Freshdesk, and more.
TicketSync is based on the technology provided by www.exalate.com, a powerful service management integration platform used by global enterprises and service providers.
Show the rest of the publisher’s description (3 more lines)
Designed specifically for MSPs supporting cloud-native or hybrid environments, TicketSync is ideal for aligning internal and customer-facing systems, especially when managing AWS-hosted workloads.
Many MSPs operate infrastructure on Amazon EC2, Amazon FSx, Amazon RDS, or Amazon WorkSpaces, while their clients may use SaaS tools like Zendesk and Freshdesk, which also run on AWS. TicketSync bridges these tools — enabling real-time, bi-directional ticket synchronization with full control over field mappings, visibility, and data isolation.
The service includes implementation, configuration, and ongoing support — and can be delivered as a white-label solution under your brand. It’s a perfect fit for MSPs offering cloud support, migration, and operations services to customers via AWS Marketplace.
Highlights
Highlighted by the publisher on AWS Marketplace.
Sync tickets between internal systems and AWS-hosted platforms like Zendesk, Freshdesk, and Jira
White-label ready and designed for multi-tenant MSP workflows
Purpose-built for MSPs managing AWS-hosted workloads (EC2, RDS, FSx, WorkSpaces)
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.