Evidence tier Source Confirmed · 2 captures on record
What the publisher says
As described on AWS Marketplace.
Pariveda Contact Center CX helps organizations unlock the value of customer interactions by turning fragmented contact center data into actionable insight, automation, and improved service experiences. The offering addresses common contact center challenges such as inconsistent experiences across channels, slow agent ramp-up, limited analytics, and lack of real-time visibility into performance, sentiment, and root causes.
Key capabilities include agent assist and coaching, intelligent self-service, knowledge base GPT, quality and compliance monitoring, topic clustering, trend detection, CRM feedback loops, and real-time dashboards for volume, sentiment, and performance. Pariveda combines advisory, data, and AI capabilities to help clients define strategy, build a reliable interaction-data foundation, establish governance and responsible AI practices, and rapidly validate use cases through an AI Value Lab proof of concept.
Show the rest of the publisher’s description (1 more line)
This offering relates to Amazon Web Services data, analytics, and AI workloads for contact center modernization. The source material specifically references AWS Bedrock Data Automation (BDA), Amazon S3, AWS Lambda, and Amazon EventBridge as part of a rapid AI call analysis proof of concept delivered with AWS, and positions the offering for AI-enabled contact center transformation on AWS.
Highlights
Highlighted by the publisher on AWS Marketplace.
Generative AI for contact center modernization, including agent assist, intelligent self-service, and knowledge base search
Real-time contact center analytics for quality, compliance, sentiment, and performance across customer interactions
Advisory, data, and AI delivery approach that helps organizations assess, prototype, and scale high-value contact center use cases on AWS
Agent build and provenance
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Sources
Linked repositories
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