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Staircase AI by Gainsight

Gainsight · Marketing & Sales

No attestation published

Certification per AWS Marketplace.

Provenance reach4 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownSaaS
ProvenanceUnknown44% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Staircase is Gainsight's AI-powered customer intelligence engine that analyzes digital signals and relationship activity to surface key risks and growth opportunities. Gain early warning on churn, and identify whitespace for expansion at scale.

Highlights

Highlighted by the publisher on AWS Marketplace.

Detect early signs of churn risk

Surface expansion signals using AI

Analyze relationship trends across your book of business. Integrate with CRM and CS tools for contextual insights

Agent build and provenance

See the full provenance

The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.

Compliance

Government
  • FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27

Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.

Vendor

External enrichment · as of 2026-08-29

CompanyGainsight IncAutomated
HQUnited States of AmericaAutomated
IndustryTechnologyAutomated
Websitehttps://www.gainsight.com/

Plans and pricing as listed

1 listed
Staircase AI by Gainsight
  • Units
$15,000.00
P12M

Refund terms

As stated by the publisher on AWS Marketplace.

https://www.gainsight.com/policy/

Sources

Marketplace listingaws.amazon.comSource
App certificationaws.amazon.comSource
StandardEulaStandardEulaSource

Publisher resources

1 link
See product videovimeo.comSource

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing
Paid
1 plan listed
Delivery
SaaS
Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST On Gainsight Go https://support.gainsight.com/, you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
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Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.