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Agent passport

Professional Services – Freshdesk Optimization & Advisory

Doopera · Customer Service

No attestation published

Certification per AWS Marketplace.

Provenance reach3 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownProfessional service
ProvenanceUnknown33% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Freshdesk Expertise by Doopera offers full consulting, setup, and support services for Freshdesk, the cloud-native customer service platform from Freshworks.

We tailor the platform to your processes, including multichannel support (email, chat, social, WhatsApp), AI-powered ticketing, SLA management, automations, agent productivity tools, and customer satisfaction reporting.

Show the rest of the publisher’s description (3 more lines)

Doopera’s certified consultants ensure seamless deployment and long-term adoption, whether for customer support, helpdesk, or B2B after-sales.

This offer includes implementation, configuration, onboarding of your agents, integration with CRM or e-commerce systems, and training.

Our consultants operate across Europe and the Middle East, supporting organizations of all sizes.

Highlights

Highlighted by the publisher on AWS Marketplace.

Certified Freshdesk setup and configuration by Doopera, ensuring a seamless omnichannel support experience across email, chat, WhatsApp, and social.

Automation of ticket workflows, SLAs, agent routing, satisfaction surveys, and custom reports – tailored to your business rules.

Integration with CRM, ERP, e-commerce platforms, and custom portals. Training and onboarding included for long-term autonomy.

Agent build and provenance

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Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

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Pricing
Unknown
Not stated
Delivery
Professional service
Doopera provides full support for all Freshdesk Expertise projects. ✅ Dedicated consultant during onboarding and configuration ✅ SLA-based ticket resolution (email or phone) during and post go-live ✅ Multilingual support available (EN/FR) ✅ Add-on services: platform evolution, training refresh, advanced automations Support contact: 📧 support@doopera.com 📞 +33 (0)1 47 82 04 31 🌍 www.doopera.com Support hours: Monday–Friday, 9 AM to 6 PM CET (Extended or 24/7 support available as an option)
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Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.