Evidence tier Source Confirmed · 13 captures on record
What the publisher says
As described on AWS Marketplace.
Serval is the AI platform for IT, combining an AI-native ITSM with integrated workflow automation, asset management, and access management. Serval automates help desk requests, just-in-time access, onboarding/offboarding, and more with AI-powered workflows that build themselves. We are the AI-native ITSM for modern teams. The world's most innovative organizations trust Serval to automate help desk requests with automations that build themselves.
For custom pricing, EULA, or a private contract, please contact support@serval.com, for a private offer.
Highlights
Highlighted by the publisher on AWS Marketplace.
Help Desk Agent : Instantly resolve help desk requests, provision just-in-time access, and answer employee questions with information from your knowledge base.
Automation Agent : Say goodbye to frustrating drag-and-drop workflow builders. Describe your dream automations in natural language, and watch them come to life.
Insights Agent : Improve operations and tighten security with suggested workflows, updated knowledge base content, and configuration recommendations.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
4 listed- Units
- Units
- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
We do not offer refunds at this time.
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.