Amazon Connect Readiness Assessment
Compucom Systems, Inc. · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Modernizing the contact center is more than a platform swap. Without a structured readiness assessment, your organization lacks visibility into gaps across routing, integrations, operating model, security, and customer experience — creating risk, delays, and rework during migration.
Compucom’s Amazon Connect Readiness Assessment evaluates your current environment across Business, Governance, Operations, People, Platform, and Security to determine readiness for a cloud native contact center on Amazon Connect. The assessment identifies gaps and risks and defines what must change before moving forward.
Show the rest of the publisher’s description (10 more lines)
Unlike introductory consultations or feature led evaluations, this assessment is designed to validate readiness, scope, and operating model before committing to Amazon Connect implementation.
You receive a customized, AWS-aligned roadmap that includes target architecture, Day 1 scope, migration approach, and an operating model — creating a clear, executable path from current state to Amazon Connect.
This assessment is best suited for organizations facing a CCaaS or telephony renewal, launching a CX modernization initiative, pursuing AI or automation mandates, or needing cost and operating-model clarity before making contact center platform decisions.
**Approach**
Delivered through focused stakeholder workshops and review of available architecture and workflow inputs, such as call flow and IVR diagrams, routing logic, and integration context.
**Outcome**
You gain clear visibility into readiness and risk, along with an AWS aligned plan that defines architecture, Day 1 scope, and a practical roadmap to implementation and ongoing operations.
This assessment supports informed go/no go and sequencing decisions for Amazon Connect, reducing uncertainty before platform, budget, and operating model commitments are made.
**Deliverables**
Deliverables typically include a maturity score and readiness heatmap, identified gaps and risks, target architecture and Day 1 scope definition, a migration roadmap, and clear next steps aligned to your business.
Highlights
Highlighted by the publisher on AWS Marketplace.
Evaluates contact center readiness across business, governance, operations, people, platform, and security.
Assesses workflows, routing logic, integrations, and operating model to produce a maturity score and readiness heatmap.
Delivers target architecture, Day 1 scope clarity, and an AWS-aligned migration roadmap with prioritized next steps.
Agent build and provenance
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Sources
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