UST SmartOps ImpactIQ - Network Service Impact Analysis Platform

With built-in SLA risk alerting and executive-ready impact summaries, ImpactIQ turns a stream of technical alarms into a business-aware operating picture that NOC teams, account managers, and leadership can all act on.

## How ImpactIQ Works with AWS

ImpactIQ integrates with AWS services including Amazon CloudWatch for alarm ingestion and monitoring data, enabling organizations running workloads on AWS to gain immediate visibility into how infrastructure events impact customers and revenue. The platform can be deployed alongside AWS-native monitoring to enrich alarm context with business-impact scoring.

## Key Capabilities

• **Real-time alert-to-customer and alert-to-service mapping** - Every alarm is correlated to affected customers, services, and revenue exposure
• **Business-impact and revenue-at-risk scoring** - Incidents are ranked by financial impact, customer tier, and SLA exposure rather than technical severity alone
• **Proactive SLA breach risk detection** - Flags contractual penalty risk before breaches occur, giving teams time to intervene
• **Severity-based incident prioritization dashboards** - Visual triage interface for NOC and operations teams
• **Executive-ready impact summaries and reporting** - Leadership-level views of service health and business exposure during incidents

## Key Benefits

• Ensures teams resolve the highest-revenue-impact incidents first
• Reduces SLA penalty exposure through early risk warnings
• Improves customer retention with faster, impact-aware response
• Gives leadership real-time visibility into service health
• Aligns NOC priorities with actual business outcomes

## Use Cases

• **Telecom and managed service providers** - Customer-impact-first incident triage across large subscriber bases with thousands of concurrent alarms
• **Enterprise accounts with SLA obligations** - SLA and penalty risk reviews where contractual exposure must be quantified in real time
• **Major outage management** - Executive impact briefings during service-affecting events, showing affected customer counts and revenue at risk
• **Account management teams** - Revenue-at-risk reporting to proactively engage high-value customers before they escalate

## Engagement Process

UST delivers ImpactIQ through a structured professional services engagement:

• **Discovery and scoping** - UST works with your team to understand your alarm sources, customer data models, and SLA structures
• **Environment assessment and integration** - Configuration of alarm ingestion pipelines and mapping of network topology to customer and service relationships
• **Platform deployment and tuning** - Deployment of impact-scoring engine, dashboards, and alerting rules tailored to your business priorities
• **Validation and handoff** - Testing with live alarm data, team training, and delivery of configured platform with operational documentation

## Prerequisites

To engage with ImpactIQ, buyers should have:

• An existing network monitoring or alarm management system generating structured event data
• Customer and service inventory data available for mapping
• Defined SLA structures and revenue attribution models
• AWS environment for platform hosting and integration

## Get Started

Contact UST through AWS Marketplace to book a discovery call and receive a tailored scoping assessment for your environment.