Sales – Amazon Connect with Conversational AI
Onedata Software Solutions · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
OneData Software’s **Sales – Amazon Connect with Conversational AI** offering helps organizations build cloud-native, AI-enhanced contact centers that elevate customer experience through automation, intelligent routing, and real-time assistance. Using **Amazon Connect, Lex, and Amazon Q in Connect**, OneData creates flexible, self-service workflows across voice, chat, and email—enabling smart, context-aware conversations and seamless agent handoffs.
***⚙️ Core Capabilities***
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**Conversational AI & IVR Design**
- Deploy Amazon Lex bots to handle FAQs and transactional dialogues via chat or voice
- Design drag-and-drop flows using Contact Flow Designer for IVR and chatbot journeys
- Integrate Amazon Q for natural conversations, multilingual support, and generative AI capabilities (e.g. post-call summaries, live agent suggestions)
**Agent Productivity & Real-Time Assistance**
- Empower agents with Contact Lens analytics, sentiment detection, and live query suggestions
- Reduce average handling time with automated note-taking, summary generation, and self-service deflection
- Surface contextual data from CRM and backend systems to assist with resolutions
**Omnichannel & CRM Integration**
- Support voice, chat, email, and screen sharing through unified experiences
- Connect with platforms like Salesforce, Zendesk, and internal applications via Lambda automations
- Enable personalized routing based on customer history, intent, and sentiment
**Analytics, Scalability & Optimization**
- Use Contact Lens dashboards to monitor bot accuracy, customer sentiment, and agent KPIs
- Iterate bot designs based on real-time performance feedback and user behavior insights
- Scale globally with pay-as-you-go infrastructure, multi-language support, and high availability
**Security & Compliance**
- Enforce IAM-based access, TLS encryption, and audit logging
- Align with data privacy standards including HIPAA, PCI DSS, GDPR, and more
- Monitor and protect interactions with AWS IoT Device Defender and secure channel configurations
**Industry Use Cases**
- Retail: Loyalty programs, product inquiries, order status automation
- Healthcare: Appointment scheduling, pre-screening, secure triage
- Finance: Identity verification, account help, fraud alerts
- Travel & Logistics: Booking changes, itinerary updates, multilingual chat support
Highlights
Highlighted by the publisher on AWS Marketplace.
• Amazon Connect • Conversational AI • Amazon Lex • Amazon Q • Generative Virtual Agents • Contact Flow Designer
• Real-Time Agent Assistance • Self-Service IVR & Chat • Contact Lens Analytics • Sentiment Detection • CRM Integration • AWS Lambda Automation • Post-Call Summaries • Intelligent Routing
• Multi-Channel Support • HIPAA / PCI / GDPR Compliance • Pay-as-You-Go Pricing • Secure Data Access • Continuous Bot Optimization • Global Scalability
Agent build and provenance
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