Operata free 14 day Proof of Value
Operata · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Operata is the service monitoring and assurance platform built for Amazon Connect.
With Accelerate, Operata continuously captures performance of the end-to-end communication chain, gathering data network performance metrics, agent feedback, softphone events, softphone logs, audio levels, headset types, environmental data and more.
Show the rest of the publisher’s description (12 more lines)
Combining this data, Operata provides Insights to optimize both the environment and agent activity, delivering the best Amazon Connect customer experience.
As part of the Accelerate service, Operata will provide options for ongoing use of the service.
Key features:
- Operata white glove enablement and training.
Low code deployment
- Browser extension for data collection, agent issue reporting and agent alerting.
Monitoring
- Continuous end to end performance monitoring, detect change impacts in real-time, control service quality and manage third party SLAs.
Insights
- Bring together data from every call, agent feedback and AWS and systems for real-time performance visibility.
Proof of Value
- Deliver a CX Assessment with insights on technology and agent behaviour that impact CX as well as providing an outline ROI using your data & actual agent/IT costs.
Highlights
Highlighted by the publisher on AWS Marketplace.
Migrate to Amazon Connect quicker, launch with confidence knowing your end-to-end environment is in shape and any changes well managed.
Reduce time-to-value for your Connect investment with detailed real time performance data that CX teams can understand, resolve issues sooner and ensure high quality end-to-end delivery.
Happy agents and customers, with great conversations and Customer Experience. Continuously monitor network performance and audio quality, capture agent feedback and generate real calls to measure true CX and load-test to prove performance at predicted peaks.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
3 listed- Units
- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
Operata charges and collects in advance for use of the Service. All payment obligations are non-cancellable and all amounts paid are nonrefundable.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.