Configuration Manager for Amazon Connect Customer
USAN · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Simplify daily operations and take full control of your Amazon Connect contact center with USAN's Configuration Manager. Built for people with little to no developer expertise, role-based access to a simple, unified user-interface provides both the security and flexibility CX leaders need to effectively run daily operations.
Build interactive voice responses (IVRs), contact flows, logic-based routing, and automatic contact distributions (ACDs) in the streamlined platform.
Show the rest of the publisher’s description (15 more lines)
Then, test changes prior to deploying to agents, schedule updates to publish and/or unpublish, and access a full audit history to track and revert changes as needed.
Contact center and CX leaders will be empowered to work on multiple environments at once and adjust rapidly to changing business conditions.
- Quickly deploy branded and promotional messaging with campaign and product tracking
- Automatically executes functional features, like turn on/off call backs, based on business rules and conditions
- Build detailed queues with custom voicemails, callback options, and attention retainers
- Schedule changes and rollbacks at specific dates/times, for events like promos and holidays
- Quickly deploy on-demand event driven changes across multiple flows, including...
- Emergency messages
- Outage alerts
- Holiday notifications
- Safely make and deploy changes with guardrails like programmable maintenance windows and audit logs
- Ensure compliance and easily analyze changes with a full audit history, including user info
Harness the full power and flexibility of Amazon Connect, regardless of your IT or coding experience, faster than ever before with USAN's Configuration Manager.
Contact us to set up a demo now.
For information on possible private offers, please contact AWS-Sales@usan.com
Highlights
Highlighted by the publisher on AWS Marketplace.
Deploy up to 40% faster on Amazon Connect Customer with Configuration Manager
Manage all your IVR and ACD configurations in one unified platform
Change and control all data-driven interaction flow attributes with no coding or developer experience required
Preview
3 images
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.