Contact Center Builder
SuccessKPI, Inc · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Contact Center Builder is a far easier way to deploy a full contact center solution that includes an IVR and an IVA chatbot for prompting callers and gathering intent an ACD for directing calls to the right agent queue a complete instance of Amazon Connect for handling calls and comprehensive reporting and dashboards to track the calls and measure agent performance. The solution comes from a partnership between two trusted Amazon partners. ConnectGen is a service delivery partner that offers deep expertise in setting up configuring and customizing Amazon Connect including a full managed services offering and a professional services team capable of building contact center solutions from the simple to the complex. SuccessKPI is an independent software vendor that offers a workforce engagement management platform that integrates out of the box with Amazon Connect to deliver comprehensive reporting and business intelligence capabilities speech and text analytics with automatic topic detection and sentiment analysis agent quality management and workforce management capabilities.
Historically it has not been easy to launch a contact center quickly and professional services teams that do the work are often busy with larger engagements and are not interested in taking on small projects. Contact Center Builder provides the solution. It guides the user through a simple setup wizard in their web browser to gather requirements. It then completes the setup of an interactive voice response system and interactive virtual agent chat bot for prompting callers and assessing intent. It also provides an automatic call distribution feature for directing calls to the right agent queue and a complete instance of Amazon Connect for handling calls and comprehensive reporting and pre-built dashboards to track the calls and measure agent performance. It also can connect the contact center to major customer relationship management systems such as Salesforce and Zendesk.
Show the rest of the publisher’s description (1 more line)
Pricing is based on an initial offering of anywhere from 1 to 20 agents, with options to increase beyond 20 agents if you need to. There are just two simple components: A one time activation fee of $28,500 includes the initial setup using the Contact Center Builder wizard, with 40 hours of professional services included in case you need to customize the contact center for your specific needs. Then, an annual license fee of $24,000 includes the SuccessKPI reporting platform and managed services to help you keep your contact center running perfectly, with 10 hours of professional services included each month, and a HelpDesk you can call if you need help or need to make a configuration change.
Highlights
Highlighted by the publisher on AWS Marketplace.
Configure your contact center with Queues, Agents, Chat & Voice Bot, CRM integration, and advanced reporting and pre-built dashboards in hours vs weeks without any technical skills requirement.
Simple pricing model and comprehensive all-in-one solution eliminates the complexity of setting up and managing a contact center.
Optional professional services and managed services offerings can further remove the burden of building and managing your contact center.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
4 listed- Units
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Refund terms
As stated by the publisher on AWS Marketplace.
No refund available but subscription can be cancelled any time.
Sources
Publisher resources
4 linksLinked repositories
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Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.