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Amazon Connect Two-Way SMS Integration & Automation by Digiclarity

Digiclarity, LLC · Operations & Productivity

No attestation published

Certification per AWS Marketplace.

Provenance reach3 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownProfessional service
ProvenanceUnknown33% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Digiclarity delivers advanced two-way SMS integration for Amazon Connect as part of a scalable, secure omnichannel communication strategy. This professional service empowers your contact center to engage with customers via SMS—whether initiated by the agent, customer, or external system.

Our implementation includes:

Show the rest of the publisher’s description (16 more lines)
  • Two-Way and One-Way SMS Support

Both agents and customers can initiate SMS conversations through Amazon Connect.

  • Persistent Agent Routing

Replies from customers (even after days) are routed to the same agent to maintain context.

  • External App Trigger Support

Integrate with CRMs or portals to allow third-party systems to initiate or respond to SMS.

  • Spam SMS Flagging & Review Flow

Agents can flag spam messages; supervisors receive notifications to review and moderate.

  • SMS Templates for Agents

Predefined and customizable templates enable faster, consistent responses.

  • Auto-Replies for Out-of-Hours & Holidays

Automatically respond with customized messages during non-business hours or based on business logic.

  • Lex Bot Integration

Seamless support for Lex bots over SMS, enabling automated self-service conversations.

  • Support for Long Code & Short Code

Compatible with high-volume (short code) and interactive (long code) use cases.

Highlights

Highlighted by the publisher on AWS Marketplace.

Digiclarity has implemented SMS integrations for multiple enterprise clients, with production-grade deployments in healthcare and communications industries

Customer & Agent-Initiated SMS Conversations - Support real-time and delayed SMS from both ends with persistent routing for ongoing context

Templates, Bots & Automation: Use templates and Lex bots to streamline communication and reduce repetitive agent tasks.

Agent build and provenance

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Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

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Pricing
Unknown
Not stated
Delivery
Professional service
Support Options: * Provide post production deployment and maintaince service * Standard Business Hours Support * 24x7 Support (Premium) * Enterprise: Includes Runbooks, Alerting, Health Checks, and SLAs Contact: * Email: support@digiclarity.com * SLA: 4-hour response (Standard), 1-hour (Premium)
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