Evidence tier Source Confirmed · 2 captures on record
What the publisher says
As described on AWS Marketplace.
QualTact is Tecnomic Systems’ all-in-one contact centre platform for organizations that need flexible, scalable customer engagement. Its fully web-based, WebRTC-enabled agent experience supports inbound and outbound voice, ACD routing, skills-based distribution, campaign management, and remote working without additional agent-side infrastructure.
The platform combines a drag-and-drop IVR designer with compliance recording, pause-and-resume controls, live monitoring, quality scorecards, surveys, NPS reporting, historical reports, and real-time dashboards. Supervisors can monitor service levels, evaluate interactions, coach agents, and track customer-experience performance from a unified operational environment.
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QualTact supports deployment on AWS, other cloud platforms, or on-premises infrastructure. Open APIs, CRM integration options, Microsoft Teams connectivity, and customizable dashboards and wallboards help organizations fit the platform into existing workflows while retaining the flexibility to modernize and scale over time.
Highlights
Highlighted by the publisher on AWS Marketplace.
Unified Contact Centre Operations Manage inbound and outbound voice, ACD routing, campaigns, and agent workflows in one web-based platform.
Built-In Quality & Compliance Use compliance recording, pause and resume, live monitoring, scorecards, surveys, and NPS reporting.
Flexible Deployment & Integration Deploy on AWS, other clouds, or on premises and connect through open APIs, CRM integrations, and Microsoft Teams.
Agent build and provenance
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Sources
Linked repositories
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