Next-Generation Support: Custom RAG Chatbots on AWS
Lambert Labs · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Organizations face an overwhelming volume of routine inquiries, but a bespoke AI assistant acts as a digital front door, instantly answering questions so your team does not have to. Our offering delivers a GenAI chatbot on AWS to provide 24/7 support.
Standard AI models are built on generalized knowledge and may not know your organization's specific procedures. Retrieval-Augmented Generation (RAG) is the architecture that improves the accuracy of AI. RAG connects powerful AWS generative models directly to your specific knowledge base. Through targeted retrieval, the system searches only your approved documents when a question is asked. Using Amazon Bedrock, the AI reads that specific data and writes a clear, conversational answer, complete with a direct link back to the source document.
Show the rest of the publisher’s description (4 more lines)
- Reduce Operational Costs: Intelligently deflect high volumes of routine inquiries and drastically lower call volume.
- Policy-Backed Accuracy: We lock the AI down so it only generates answers based on your official guidelines.
- Zero-Wait Resolutions: Give users the answers they need instantly, 24/7, with no waiting on hold or navigating confusing website structures.
- Inclusive Digital Services: Our chatbots give answers in plain English and provide an intuitive interface for all digital skill levels.
Highlights
Highlighted by the publisher on AWS Marketplace.
Zero-Wait Resolutions & Intuitive Interface: Give users the answers they need instantly, 24/7, with no waiting on hold. Our chatbots give answers in plain English and provide an intuitive interface for all digital skill levels.
Policy-Backed Accuracy via RAG & Amazon Bedrock: RAG is the architecture that improves the accuracy of AI by connecting models directly to your specific knowledge base. The system searches only your approved documents to write a clear, conversational answer, complete with a direct link back to the source document.
Reduce Operation Costs: Deploy a bespoke GenAI chatbot to intelligently deflect high volumes of routine inquiries and drastically lower call volume. We will build you a no-cost, no-commitment proof of concept and then help you deploy it to your customers.
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