CX Launch + Innovate with AI | Amazon Connect Customer Migration
USAN · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**Migrate to Amazon Connect Customer — With AI Built In From Day One
**
Show the rest of the publisher’s description (22 more lines)
Most organizations treat AI as a phase two project. CX Launch + Innovate by USAN delivers your Amazon Connect Customer environment and AI capabilities together — in a single, managed 12-week implementation — so you go live with AI already working.
As an AWS Advanced Tier Services Partner with Amazon Connect Delivery and AI Services Competency, USAN brings 36+ years of contact center expertise to every engagement, with a 100% on-time project delivery track record.
**What's Included
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CX Launch + Innovate includes:
- Voice, chat, and email across 3 routing profiles, 3 queues, and 3 security profiles
- Dynamic IVR flows, flexible menus, and metric-based routing
- Time-of-day, holiday management, and English/Spanish language support
- Hold and callback options with estimated wait times
- Contact Lens speech analytics with transcription, summarization, and real-time triggers
- Connect reporting and dashboards for real-time and historical metrics
**Plus, a set of AI features designed to improve your contact center:
**
- Amazon Connect AI Agents for self-service bots and agent guidance — resolves routine inquiries autonomously before they reach an agent
- AI agent assist — surfaces real-time recommendations to agents during live interactions
- Agent workspace customer profiles — delivers full customer context at the moment of contact, integrates with your CRM and database
- Task routing — routes work intelligently based on skills, availability, and priority
- AI performance evaluations — automatically score agent interactions on up to 10 elements
**Managed From Kickoff to Handoff
**
A dedicated USAN project manager guides every engagement through discovery, AWS funding, design, build, QA, UAT, and go-live. Every CX Launch + Innovate concludes with full configuration documentation and eLearning training for administrators and supervisors.
To get started, schedule a call here https://usan.com/schedule-a-call or contact us at AWS-Sales@usan.com.
Highlights
Highlighted by the publisher on AWS Marketplace.
Go live on Amazon Connect Customer 35–50% faster, in an average of 12 weeks, with a partner who handles the full implementation with AI built in at every layer.
Deploy Amazon Connect AI Agents for self-service bots and agent guidance, AI agent assist, and agent workspace customer profiles on Amazon Connect Customer from day one — no phase two, no retrofitting AI after the fact.
A dedicated USAN project manager guides every engagement from discovery through full technical handoff, including configuration documentation and eLearning training for administrators and supervisors.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.