Fin Customer Service Suite
Intercom · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
### Trusted by over 33,000 support teams globally, Fin offers two powerful solutions:
### Fin, the #1 AI Agent for all your customer service.
Show the rest of the publisher’s description (18 more lines)
Fin is the best-performing and most powerful AI Agent, resolving more complex queries and delivering higher resolution rates than any other AI Agent.
- The only complete, fully configurable AI Agent System in customer service - empowering support teams to customize, test, and continuously improve Fin through a no-code user experience anyone can manage.
- Powered by our proprietary Fin AI Engine™, purpose-built for customer service to deliver the highest-quality experiences and the highest resolution rates.
- Fin works across every channel - email, phone, live chat, social, and more - resolving queries end to end, triaging issues, and collaborating with your team to deliver consistent, high-quality experiences everywhere.
- Fin is built for enterprise scale and performance - meeting the highest standards of security, compliance, and reliability.
### Intercom Customer Service Suite
Customer Service Suite combines the #1 AI Agent for customer service with a next-gen Helpdesk - built on a single platform that maximizes team efficiency and delivers superior service.
Built to work together as one.
- A single self-improving system where AI learns from human conversations, and human agents learn from AI, making your support more accurate, consistent, and effective over time.
- A fully configurable Helpdesk with ticketing, workflows, Copilot, and reporting - designed to help agents work smarter and collaborate faster.
- From seamless handoffs, to complex workflows - you control the system. It's all connected and easy to update - resulting in less effort, smoother operations, and better customer experiences.
- Complete performance visibility across AI and human support in a single view to spot issues faster, track what's working and what's not, and make smarter decisions using AI-powered suggestions.
- Faster setup. Immediate impact. Fin starts resolving conversations on day one so your team gets time back, and customers get answers faster.
### Customer Success: Anthropic
AI leader Anthropic selected Fin to elevate their support experience - and saw impact immediately.
"The time savings have been huge - in the first month, we'd already saved over 1,700 hours of our team's time. Without Fin, it would have taken us months to work through that volume. And our users appreciate the instant, accurate answers."
***- Emily Lampert, Head of Product Support @ Anthropic***
[Read the full story](https://fin.ai/customers/anthropic)
Highlights
Highlighted by the publisher on AWS Marketplace.
Fin AI Agent resolves 65% of customer queries on average-including the most complex - and that rate has increased 1% each month for the past 24 months.
Integrates seamlessly with Amazon Connect. It picks up calls instantly, resolves conversations naturally in your brand's tone, and hands off to human agents in Connect whenever needed. You get AI-powered phone support without disrupting your existing tech stack.
Enterprise-Grade Security: SOC 2, ISO 27001, ISO 42001, HIPAA compliant with no LLM data retention.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
1 listed- Units
Refund terms
As stated by the publisher on AWS Marketplace.
All fees are non-cancellable and non-refundable except as required by law.
Sources
Linked repositories
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