Gyst CX for Amazon Connect - AI Voice Optimization (AMI)
Gyst Technologies · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Gyst CX is an AI optimization layer for existing Amazon Connect IVRs and voicebots. It helps contact centers automate more calls by tuning pacing, prompts, timeouts, and opt-out behavior during live interactions, reducing repeats, transfers, and agent minutes without replacing their current platform. This AMI listing is for organizations that require customer-hosted deployment and operational control in their own AWS environment.
Gyst CX helps teams understand where callers struggle across IVR and IVA journeys and then improve those journeys through real-time optimization. The platform is designed to improve caller experience and self-service completion by personalizing the interaction in real time with dynamic audio playback and pacing tuned to caller behavior. It also reduces abandons, repeat loops, and unnecessary agent transfers through intent-level optimization, including intelligent timeout tuning, so more callers can complete self-service without an agent.
Show the rest of the publisher’s description (2 more lines)
In addition to runtime control, Gyst CX delivers measurable economics with analytics that show where callers hit friction, what to fix first, and how containment and agent-minute consumption improve over time. This makes it suitable for organizations that want a fuller AWS-native deployment than analytics alone while still preserving control of their own AWS environment.
For AWS deployments, this AMI can be paired with AWS deployment assets, including CloudFormation templates and required Lambda-based integration components for Amazon Connect and Amazon Lex implementations where applicable.
Highlights
Highlighted by the publisher on AWS Marketplace.
Improve caller experience and self-service completion with real-time tuning of pacing, prompts, and interaction flow.
Reduce abandons, repeats, and unnecessary transfers with runtime optimization and intelligent timeout control.
Pair live optimization with privacy-safe analytics that show where friction occurs and what to fix first.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
Refund requests must be submitted to teamgyst@gysttechnologies.com within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Sources
Publisher resources
3 linksLinked repositories
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