Cara For Pega: Voice Agent for Conversational Experiences & Worfklow
labb · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 2 captures on record
What the publisher says
As described on AWS Marketplace.
Cara is the voice agent for Pega Workflows, that takes interactions from an inbound query to a completed workflow, without the customer restarting, repeating themselves, or being transferred to a human.
Cara is flexible. The interface layer, your AI model (Claude, Gemini), speech and voice technology (Deepgram, ElevenLabs), digital avatar (Anam, BeyondPresence), customer service desktop, telephony, and brand, is yours to choose and swap. Underneath it, two layers stay fixed: LiveKit carries every voice and chat session in real time, and Pega processes every case into an auditable, policy-bound action, logging each step, enforcing human sign-off where required, and updating whichever CRM, billing, or ticketing platform you already run as the system of record.
Show the rest of the publisher’s description (1 more line)
Customers can expect a higher first-contact resolution rate, a lower cost per resolved case, a mean time to resolution measured in minutes rather than days, and fewer cases escalated to a human.
Highlights
Highlighted by the publisher on AWS Marketplace.
Closes the loop, not just the conversation. Cara updates records, triggers workflows, and resolves the case end to end, instead of answering a question and handing the customer off to a human agent.
Plugs into what you already run. Bring your own AI model (Claude, Gemini), speech recognition (Deepgram, ElevenLabs), digital avatar (Anam, BeyondPresence), telephony, customer service desktop, and brand, and Cara provides the bridge between conversation and execution.
Scales without re-platforming. New workflows and channels run on the same Pega core, so the system resolving billing disputes today can resolve returns or account changes tomorrow without new infrastructure.
Agent build and provenance
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Refund terms
As stated by the publisher on AWS Marketplace.
Cara for Pega is licensed under quote-led commercial agreements via AWS Marketplace private offer. All sales are final. Labb does not offer refunds, credits, or cancellations once a private offer has been accepted and the subscription entitlement granted. For questions about your agreement, contact your Labb account team.
Sources
Publisher resources
1 linkLinked repositories
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