UST SmartOps DiagnosIQ - Automated L1-L7 Network Diagnostics Service

By replacing sequential, layer-by-layer manual diagnostics with parallel, automated test suites, DiagnosIQ dramatically shortens time-to-isolate and gives engineers a precise, evidence-based starting point for remediation.

## Engagement Process

The DiagnosIQ engagement follows a structured delivery model:

**Phase 1 - Discovery and Scoping:** UST engineers conduct a discovery session to understand your network topology, vendor environment, and diagnostic priorities. Deliverable: Scoping document and diagnostic test plan.

**Phase 2 - Deployment and Configuration:** DiagnosIQ is deployed and configured against your network environment, with test suites tailored to your infrastructure. Integration points with AWS CloudWatch and existing monitoring tools are established during this phase.

**Phase 3 - Diagnostic Execution and Validation:** Automated diagnostic suites are executed across L1-L7, producing pass/warn/fail scoring and layer-health trend reports. Deliverable: Comprehensive diagnostic report with fault isolation findings and remediation recommendations.

**Phase 4 - Knowledge Transfer and Handoff:** UST delivers a final remediation playbook and conducts knowledge transfer sessions with your operations team.

To get started, request a scoping call through AWS Marketplace messaging to discuss your network environment and diagnostic requirements.

## Key Feature Set

• Automated full-stack (L1-L7) diagnostic test suites
• Precision fault isolation to exact layer and node
• Live automated ping, traceroute, and loopback testing
• Pass/warn/fail scoring across every diagnostic run
• Layer-health trend and regional status reporting
• Integration with AWS CloudWatch for centralized monitoring visibility

## Key Benefits

• Reduces mean-time-to-isolate by more than 60%
• Eliminates manual, sequential layer-by-layer troubleshooting
• Improves diagnostic accuracy with consistent, repeatable tests
• Speeds up pre-change and post-change health validation
• Supports vendor SLA validation with objective test evidence

## Use Cases

• **Full-stack fault isolation during active incidents:** When a Tier-1 carrier experiences degraded service across a metro transport ring, DiagnosIQ executes parallel diagnostics across all seven layers to pinpoint whether the root cause is a physical layer fiber issue, a routing protocol misconfiguration, or an application-layer timeout - reducing escalation chains and accelerating restoration.
• **Transport ring and backbone diagnostics** for service providers managing large-scale optical and IP networks
• **Pre-change network health checks** to establish baseline performance before maintenance windows
• **Vendor SLA validation testing** with objective, repeatable diagnostic evidence

## AWS Integration

DiagnosIQ integrates with AWS CloudWatch to surface diagnostic results within your existing cloud monitoring dashboards, enabling unified visibility across hybrid network environments. Results can also feed into operational workflows via AWS-native services.

## Prerequisites and Scope

Buyers should be prepared to provide network access credentials and assign a technical point of contact for the engagement. Specific supported vendor environments, topology requirements, and access levels are defined during the Phase 1 scoping session.

## Next Step

Request a discovery call through AWS Marketplace to scope your network diagnostic requirements and receive a tailored engagement plan.