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Agent passport

Autonomous AI Agents for Amazon Connect Automation

Intelligent Visibility · Operations & Productivity

No attestation published

Certification per AWS Marketplace.

Provenance reach3 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownProfessional service
ProvenanceUnknown33% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Move beyond static bots and FAQ flows. This service delivers AI agents built on Amazon Bedrock and Amazon Connect that can understand intent, use approved tools, and complete real business tasks across connected systems.

We design agent workflows for use cases such as processing returns, booking appointments, updating account details, checking eligibility, opening service requests, or coordinating follow-up actions. These solutions can connect to CRM, ticketing, billing, scheduling, and internal applications through secure APIs and AWS Lambda.

Show the rest of the publisher’s description (17 more lines)

Every deployment includes workflow design, prompt and guardrail configuration, tool-use controls, testing, and performance tuning so the AI agent is useful, safe, and aligned with your operating model.

Highlights

  • Automate complex customer workflows, not just simple Q&A
  • Connect AI agents to enterprise APIs and approved business systems
  • Add guardrails, tool permissions, and escalation logic
  • Improve speed and consistency for high-volume service tasks

What You Get

  • Use-case prioritization workshop
  • AI agent architecture and flow design
  • API and Lambda integration
  • Guardrails, escalation rules, and prompt tuning
  • UAT, launch support, and optimization plan

Business Outcomes

  • Lower manual effort for repetitive service tasks
  • Faster resolution for common multi-step requests
  • Better consistency across customer interactions
  • Expanded automation without expanding headcount

Highlights

Highlighted by the publisher on AWS Marketplace.

Autonomous AI agents that complete real customer tasks, not just conversations

Securely integrate AI agents with CRM, ticketing, and enterprise APIs

Built-in guardrails, tool permissions, and escalation for safe automation

Agent build and provenance

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Compliance

Government
  • FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27

Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.

Vendor

External enrichment · as of 2026-08-29

CompanyiVi - Intelligent Visibility, Inc.Automated
HQUnited States of AmericaAutomated
IndustryTechnologyAutomated
Websitehttps://intelligentvisibility.com/

Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source

Publisher resources

1 link
Service Datasheetintelligentvisibility.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing
Unknown
Not stated
Delivery
Professional service
**24/7 Support:** At Intelligent Visibility, we provide round-the-clock support to ensure your AWS Connect environment operates smoothly and efficiently. Our dedicated support team is always available to address any issues, perform regular maintenance, and implement updates, so your contact center remains fully optimized. **Managed Services: **Our managed services offer end-to-end management of your AWS Connect deployment. From continuous monitoring and performance tuning to ongoing system enhancements and user training, we take care of all aspects of your contact center operations, allowing you to focus on your core business activities. **Custom Solutions:** In addition to standard support, we also offer custom development services tailored to your specific business needs, ensuring your AWS Connect environment integrates seamlessly with existing systems and scales as your business grows. **Contact Information** For support inquiries, managed services, or to learn more about how Intelligent Visibility can help optimize your contact center, please reach out to us: support@intelligentvisibility.com (866) 840-5456 <www.intelligentvisibility.com > We’re here to help you maximize the value of your AWS Connect investment!
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