Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from backend systems, and guiding conversations, so your team can focus on complex, high-value interactions. With support for voice and digital channels, the platform enables always-on, personalized service that improves customer satisfaction while reducing operational costs.
At the heart of AI for Service are intelligent virtual assistants and agent assistance capabilities that work together to optimize the customer experience. Virtual assistants handle inquiries across channels, web, mobile, messaging, email, and phone, using natural language understanding to deliver fast, context-aware responses. When an issue requires human support, AI provides seamless handoff with full context preserved, while also supporting agents during live conversations with real-time recommendations, next-best actions, knowledge surfacing, and automated summaries.
Show the rest of the publisher’s description (2 more lines)
Built on a robust, enterprise-grade platform, Kore.ai AI for Service integrates effortlessly with existing CRMs, ticketing systems, and knowledge bases. Its AI agents are trained to take action across systems, retrieving order status, updating customer information, processing returns, eliminating the need for manual back-and-forth and accelerating time to resolution. The platform supports low-code and no-code tools, making it easy for business and IT teams to deploy, customize, and scale intelligent automation across the service organization.
The result is a modern, AI-powered service experience thats efficient, scalable, and customer-centric. By offloading high volumes of repetitive tasks to agentic AI and empowering agents with real-time support, Kore.ai helps organizations reduce handle times, improve first contact resolution, and elevate every customer interaction.
Highlights
Highlighted by the publisher on AWS Marketplace.
Intelligent AI Assistants: Deploy AI agents that understand intent, retain context, and engage naturally with customers, automating a wide range of inquiries across voice and digital channels to streamline customer service and improve efficiency
Contact Center Optimization: Deliver seamless, AI-powered support across voice and digital channels. Automate routine inquiries, route customers intelligently, and equip agents with real-time insights to enhance efficiency, satisfaction, and scalability. Quality Assurance Automation: Automatically monitor and analyze 100% of customer interactions to ensure compliance, identify coaching opportunities, and enhance service quality, without manual effort.
Agent AI Assistance: Support human agents in real time with contextual suggestions, next-best actions, auto-summaries, and seamless access to knowledge and backend systems. Outbound Campaigns: Proactively engage customers at scale using tailored outreach via voice, email, and messaging, ideal for reminders, updates, renewals, surveys, and service follow-ups.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
No Refunds
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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