Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
GenerativeAgent results in a radically improved customer experience across all interaction channels. It can be used to handle all interactions or as an escalation point from an existing virtual agent.
It is unique in its ability to integrate with backend systems and knowledge to fully automate interactions, grounding its responses safely and reliably, to enable your system to execute actions and provide useful information (not hallucinations) to customers.
Show the rest of the publisher’s description (2 more lines)
ASAPP is on a mission to end bad customer service, and GenerativeAgent, built on AWS, will finally allow this accomplishment.
Please note, this product cannot be purchased in a quantity of less than 500,000 requests.
Highlights
Highlighted by the publisher on AWS Marketplace.
Fully generative: The system is grounded on the content of your APIs and knowledge systems. No manual dialogue design is needed as GenerativeAgent autonomously interacts with an enterprise's backend systems.
Active learning: This includes a human-in-the-loop interface for escalations, allowing GenerativeAgent to learn from agents' actions when their involvement is required while enabling voice agent concurrency.
Safe and secure: It is grounded in policies, procedures, and desired controls, satisfying the strictest enterprise security and compliance requirements.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
6 listed- Requests
- Requests
- Requests
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- Requests
Refund terms
As stated by the publisher on AWS Marketplace.
No refunds.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.