Amazon Connect Agent Workspace Implementation
GeekFeed Co.,Ltd. · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
### Problems
Are your contact center operators working while switching between multiple systems and screens?
Show the rest of the publisher’s description (4 more lines)
### Solutions
This service is a professional service that introduces Amazon Connect Agent Workspace to build the optimal integrated workspace for operators. It integrates customer information, call history, knowledge base, third-party applications, etc., into a single intuitive interface.
### Expected Effects
Utilizing features like generative AI response suggestions (Amazon Q in Connect), we prepare an environment where operators can respond to customers quickly and accurately. Experts support the construction of the optimal workspace, from business process analysis to screen design and system linkage.
Highlights
Highlighted by the publisher on AWS Marketplace.
Construction of an intuitive operator screen integrating multiple systems
Introduction of advanced operator support functions utilizing Amazon Q in Connect, etc.
Realization of reduced Average Handling Time (AHT) and standardization of response quality
Agent build and provenance
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Sources
Linked repositories
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