Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
VOC Analytics SmartVOC AI is an expert solution in handling and analyzing unstructured data, designed to capture, interpret, and transform the full scope of customer and company interactions into strategic and actionable information. It incorporates Generative Artificial Intelligence technology, enabling the enrichment of objective analysis with an advanced subjective layer, thereby achieving a comprehensive understanding of customer behavior and emotions. This allows for 100% automated analysis of each interaction, without relying on sampling or manual listening. This solution helps enhance the customer experience by automatically identifying contact reasons, emotions, friction points, and areas for improvement and optimizing service flows, increasing operational efficiency, and strengthening customer loyalty. In addition, it empowers sales and collections areas by providing insights that enable personalized strategies, improve management effectiveness, and ultimately increase revenue. Finally, SmartVOC allows for up to 100% automation of quality monitoring, reducing the operational burden of traditional evaluation methods, accelerating decision making, and enabling continuous improvement through early deviation detection dashboards.
Highlights
Highlighted by the publisher on AWS Marketplace.
Full Interaction Analysis: Transforms unstructured data into strategic and actionable insights. Integrated Generative AI: Combines objective and subjective analysis for a complete understanding of the customer.
100% Automated Coverage: No sampling or manual listening analyzes every customer interaction. Enhances Customer Experience: Identifies reasons for contact, emotions, and friction points to optimize journeys and boost loyalty.
Drives Sales & Collections: Delivers insights that enable personalized strategies and revenue growth. Fully Automated Quality Monitoring: Replaces manual evaluation with smart dashboards and early deviation detection.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
12 listed- Units
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Refund terms
As stated by the publisher on AWS Marketplace.
set up services will not be refund , other contracted services may be refunded if there is a reason of force majeure, but it will be evaluated
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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