PolyAI Voice AI Agents
PolyAI · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Turn your contact center into a customer command center. Resolve 90% of customer inquiries and usher in a new era of customer experience. Our AI agents handle customer service conversations in 18 languages on behalf of 100+ enterprise brands including Caesars, PG&E, Marriott Hotels and Volkswagen.
Solve today's efficiency problems while building a new command center for CX.
Show the rest of the publisher’s description (9 more lines)
Intelligently resolve customer inquiries
Delight customers with a lifelike AI agent that always delivers your best brand experience, dramatically decreasing abandonment rates, increasing CSAT and recouping lost revenue.
Build your brand CX intelligence center
Access industry-leading AI models and fine-tune them to perfectly fit your business and customer needs, ensuring accurate service resolutions every time.
Your agent your way
Update knowledge bases, call flows, and function calls to make impactful changes to your AI agent, or let our specialist team do it for you.
Champion a new era of customer experience
Access first-party customer insights through a personal business intelligence agent and leverage the data to inform strategic decisions across the business.
PolyAI is the leading provider of lifelike AI agents for enterprise customer service. Our AI agents resolve up to 90% of customer service inquiries through natural and consistent conversations that feel like talking to your best representative. PolyAI was named on the Forbes AI 50 2023, as well as by Gartner as a Cool Vendor for Conversational AI. The company has offices in New York, San Francisco, London and Belgrade.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
1 listedSources
Publisher resources
7 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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