P. AI for After-Sales Service

Generative AI

assistants embedded to Microsoft Teams

P.AI powered by Azure OpenAI for After Sales Service is a

conversational AI embedded in Microsoft Teams that transforms customer, agent,

and operational data into actionable insights. It combines natural language

search, summarization, and personalized nudges to empower teams with real-time

analytics and collaboration capabilities, optimizing post-sale service

performance within a secure and intuitive environment.

Agent assistant capabilities for your after sales service:

• Ticket

triage: Automates the evaluation, categorization, and prioritization

of incoming support tickets using AI and natural language processing

(NLP).

• Warranty

analytics: Helps teams by providing insights into warranty claims

and patterns, enabling them to monitor warranty-related issues

efficiently.

• Agent

productivity monitoring: Tracks and analyzes agent activities to

identify bottlenecks, workload distribution, and performance trends.

• Customer

sentiment analysis: Use AI to evaluate customer emotions and

satisfaction levels from your support interactions.

• Anomaly

detection: Identifies unusual trends or patterns in service

events or customer behavior that may indicate emerging issues.

• Prioritization

logic for service events: Apply automated decision-making rules

based on urgency, impact, and business priorities to order the handling of

service events.

Target users and verticals:

• The

primary users of P.AI include teams in Customer Support, Service

Operations, and Workforce Management, who benefit from

enhanced service delivery, improved agent performance, and streamlined

operational workflows through AI-driven insights and automation. ​

P. AI for Everything

You Need

P.AI is a personal chatbot powered by Gen AI, designed for

deep business integration and data-driven decision-making. As a private LLM

(Large Language Model) with advanced analytical and visualization features,

P.AI is embedded within MS Teams, enabling seamless access and interaction for

all users. Its capabilities include:

• Summarization:

P.AI acts as an intelligent assistant that provides actionable summaries,

giving both a bird’s-eye view and detailed drill-down analysis of business

data, enabling faster understanding and response to complex

scenarios.image.jpg

• Activity-based

nudges: Users can configure reminders and proactive alerts for various

activities, such as identifying bottlenecks or celebrating target

achievements, allowing tailored nudges that improve efficiency.

• Advanced

natural language search: P.AI empowers users to search extensive data

sources—internal, external, and third party—using conversational queries,

eliminating the need for learning SQL or complex interfaces.

• Democratizing

data assets: The solution makes data insights accessible to everyone,

regardless of technical expertise, promoting collaboration, better

communications, and saving valuable time across teams.