Service 360 Solution for Customer Service
PERSISTENT SYSTEMS LIMITED · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Persistent's Service 360 solution modernizes customer service with highly intelligent and accelerated agent routing. This is enabled by leveraging D365 Customer Service, Power Platform, and Azure OpenAI (Generative AI). This comprehensive end-to-end customer service automation solution offers the following benefits:
- Improved Customer Service: The solution provides a customer self-service portal and a Gen AI chatbot to quickly resolve complex customer queries, even outside business hours (24x7 support). This is supported by omnichannel customer support.
- Streamlined Operations for Increased efficiency: The solution intelligently creates and routes service requests from multiple channels, leading to increased customer service efficiency. It also automatically generates Knowledge Articles and FAQs, enabling customers to find self-help solutions while also equipping customer service agents with comprehensive and up-to-date knowledge base. The solution also provisions automated approvals , notifications and SLA management.
- AI-Powered Case Management: Custom AI models by the solution enhances case management and resolution efficiency. The Gen AI-driven 'Next Best Resolution' feature assists customer service agents in recommending the best resolution for a service request. Additionally, there is a compelling sentiment analytics dashboard for supervisors to analyze trends and customer sentiment from multiple channels.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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