Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Zammad is an open-source helpdesk and ticketing system designed to manage customer support efficiently. It allows organizations to handle support requests from multiple channels such as email, web forms, chat, and social media within a centralized platform.
Features of Zammad:
Show the rest of the publisher’s description (14 more lines)
- Modern web-based helpdesk and ticketing system.
- Multi-channel support (Email, Chat, Social Media, Web).
- Advanced ticket management and automation.
- Role-based access control for users and teams.
- Powerful search with Elasticsearch integration.
- Real-time updates using WebSocket technology.
- Scalable deployment using Docker and cloud platforms.
- Customizable workflows and integrations.
Zammad Usage:
$ sudo su
$ cd /home/bin-zammad/zammad-docker-compose
$ docker compose restart
To access Zammad UI:http://your-ip:8080
Disclaimer: Zammad is an open-source helpdesk platform distributed under the GNU Affero General Public License (AGPL). It is provided "as is," without any warranty. Users are responsible for proper configuration, security, updates, and deployment practices when using Zammad in production environments.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.