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Agent passport

Parloa - Americas

Enhance customer experiences with Parloa's AI Agent Management Platform.

Category
AI Apps and Agents
Registry category
Customer Service
Vendor
Parloa GmbHlisted as Parloa Inc - USD Orders
Location
Not disclosed
Reviews
Not rated (0 reviews on the listing)
Listed on
Microsoft Marketplace
Pricing
2 plans listed
Overall Provenance
2.4/10Low
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Parloa Inc - USD Orders
Publisher name on the listing; not matched to an outside company record
High
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
Enhance customer experiences with Parloa's AI Agent Management Platform.
Publisher description
High

Build Provenance

What the agent is built on.

4.2 / 10
Data element
Answer
Provenance
Source
Foundation model
Azure OpenAI
From the listing
High
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Version history
1007
Registry saw 4 distinct listing states across 10 captures
High

Reach Provenance

How the agent is distributed and adopted.

4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-08-07
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.00 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
License Terms (opens in a new tab)catalogartifact.azureedge.net
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

A Personal AI Agent for Every Customer

Parloa helps enterprises reimagine their customer experience with an agentic AI platform that delivers highly reliable, personal AI agents across the customer journey - accelerating time to value and driving measurable business results. Trusted by the world’s most customer-centric brands in insurance, travel, retail, and more, Parloa combines unmatched voice expertise, enterprise-grade compliance and security, and full AI agent lifecycle orchestration in one unified platform. With Parloa, companies unlock value across channels, markets, and languages that fuel long-lasting growth.

Parloa elevates contact center performance with an AI Agent Management Platform that delivers exceptional experiences for each unique customer or employee. Our enterprise-grade platform allows businesses to tap into the full potential of generative AI for their customer service experience, through both autonomous AI agents and seamless AI assistance for human agents.

Show the rest of the publisher’s description (14 more lines)
  • AI Agents: the end result is a team of AI agents, but in order to deliver and scale them safely and reliably, you need.
  • Agent Assist: provide seamless real-time translation when human agents take the call — optimized for voice-based conversations, including genAI-based next-best actions and available in a wide range of language combinations.
  • AI Agent Lifecycle Management: Enterprise-grade processes to design, test, deploy, monitor, improve and scale — with a focus on accuracy, observability, and usability.
  • Composable Building Blocks: Sophisticated RAG pipelines for large-scale knowledge databases, multi-agent systems for 1000s of use cases, battle-tested guardrails, real-time supervision, and a highly scalable simulation & evaluation infrastructure.
  • Enterprise-grade Foundation: rigorous IT security, auditing, compliance, AI safety, and data privacy, with the flexibility to integrate into existing backends.

To offer the best conversational AI experience possible, Parloa combines its low code front-end with the power of Microsoft Azure AI Services. This includes:

  • Leveraging the latest GPT models from Azure OpenAI to answer customer questions quickly and naturally
  • Taking advantage of best-in-industry text-to-speech (TTS) and speech-to-text (STT) models from Azure Cognitive Services, optimized for customer service use cases, to deliver an unrivaled phone experience
  • Blocking content related to hate speech, sexual content, violence, and self-harm with Azure AI Content Filtering
  • Ensuring AI safety and compliance with Azure's Risks & Safety monitoring dashboard

Parloa is trusted by many leading brands and global enterprises such as HSE, Decathlon, Swiss Life, Helvetia and Generali GOSP, to connect safely and reliably with their customers to achieve:

  • 97% routing accuracy
  • 75% order conversion rate
  • 60% faster call resolution

Preview

3 images

Plans and pricing

2 plans listed

Real Time Translation (RTT)$1.00/month Parloa offers different subscription plans for the Real Time Translation (RTT) which are tailored to your respective needs.
AI Agent Management Platform (AMP)$1.00/month Parloa offers different subscription plans for the AI Agent Management Platform (AMP) which are tailored to your respective needs.

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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