Parloa - Americas
Parloa GmbH · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
A Personal AI Agent for Every Customer
Parloa helps enterprises reimagine their customer experience with an agentic AI platform that delivers highly reliable, personal AI agents across the customer journey - accelerating time to value and driving measurable business results. Trusted by the world’s most customer-centric brands in insurance, travel, retail, and more, Parloa combines unmatched voice expertise, enterprise-grade compliance and security, and full AI agent lifecycle orchestration in one unified platform. With Parloa, companies unlock value across channels, markets, and languages that fuel long-lasting growth.
Show the rest of the publisher’s description (15 more lines)
Parloa elevates contact center performance with an AI Agent Management Platform that delivers exceptional experiences for each unique customer or employee. Our enterprise-grade platform allows businesses to tap into the full potential of generative AI for their customer service experience, through both autonomous AI agents and seamless AI assistance for human agents.
- AI Agents: the end result is a team of AI agents, but in order to deliver and scale them safely and reliably, you need.
- Agent Assist: provide seamless real-time translation when human agents take the call — optimized for voice-based conversations, including genAI-based next-best actions and available in a wide range of language combinations.
- AI Agent Lifecycle Management: Enterprise-grade processes to design, test, deploy, monitor, improve and scale — with a focus on accuracy, observability, and usability.
- Composable Building Blocks: Sophisticated RAG pipelines for large-scale knowledge databases, multi-agent systems for 1000s of use cases, battle-tested guardrails, real-time supervision, and a highly scalable simulation & evaluation infrastructure.
- Enterprise-grade Foundation: rigorous IT security, auditing, compliance, AI safety, and data privacy, with the flexibility to integrate into existing backends.
To offer the best conversational AI experience possible, Parloa combines its low code front-end with the power of Microsoft Azure AI Services. This includes:
- Leveraging the latest GPT models from Azure OpenAI to answer customer questions quickly and naturally
- Taking advantage of best-in-industry text-to-speech (TTS) and speech-to-text (STT) models from Azure Cognitive Services, optimized for customer service use cases, to deliver an unrivaled phone experience
- Blocking content related to hate speech, sexual content, violence, and self-harm with Azure AI Content Filtering
- Ensuring AI safety and compliance with Azure's Risks & Safety monitoring dashboard
Parloa is trusted by many leading brands and global enterprises such as HSE, Decathlon, Swiss Life, Helvetia and Generali GOSP, to connect safely and reliably with their customers to achieve:
- 97% routing accuracy
- 75% order conversion rate
- 60% faster call resolution
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
2 listedSources
Publisher resources
5 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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