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Agent passport
Virtual Branch
Service clients online with onboarding, operations, consultations, and more via live video con
- Category
- Machine Learning
- Registry category
- HR & Talent
- Vendor
- Ondato, UAB
- Location
- London, England, United Kingdom
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- Not stated
Overall Provenance
3.5/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
Who actually operates this agent.
7.4 / 10
Data element
Answer
Provenance
Source
Legal entity
Ondato, UAB
Per the official register
High
BigPicture company data (ondato.com), fetched 2026-08-29
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Official register (opens in a new tab)search.gleif.org
HQ address
London, England, United Kingdom
From outside company data
High
BigPicture company data (ondato.com), fetched 2026-08-29
Ownership
Privately held company
From outside company data
High
BigPicture company data (ondato.com), fetched 2026-08-29
Industry
Software & Computer Services / Computer Services
Sector Technology
High
BigPicture company data (ondato.com), fetched 2026-08-29
Employee count
51-200 employees
From outside company data
High
BigPicture company data (ondato.com), fetched 2026-08-29
Founded
2018
From outside company data
High
BigPicture company data (ondato.com), fetched 2026-08-29
Revenue
$10M-$50M estimated annual revenue
Estimate; not from filings
High
BigPicture company data (ondato.com), fetched 2026-08-29
About
Service clients online with onboarding, operations, consultations, and more via live video con
Publisher description
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Build Provenance
What the agent is built on.
2.8 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Version history
1003
Registry saw 4 distinct listing states across 11 captures
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Reach Provenance
How the agent is distributed and adopted.
5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2025-12-23
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Public community signal
Vendor social presence
Vendor level signal
High
Vendor website company data (ondato.com), fetched 2026-08-31
# installs
Not reported
Popularity index 0.37 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Data Provenance
What the vendor discloses about data handling.
1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Privacy Policy (opens in a new tab)ondato.com
License Terms (opens in a new tab)go.microsoft.com
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record
Compliance Provenance
What standards the vendor meets, and who verified them.
0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
SettleTop search (opens in a new tab)fedramp.gov
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record
What the publisher says
Experience a tailored remote service solution with our Virtual Branch. This innovative tool provides personalised customer interaction via video calls, mitigates security risks, and ensures compliance. Onboard new clients quickly as well as help and authenticate returning ones. Sign any documents online, avoiding the hassle of physical branches.
With our Virtual Branch:
- Your customers no longer need to go to physical branches.
- Clients can be serviced by any employee, regardless of location.
- You can save on human resources when identifying and helping clients.
- Onboarding processes are secure and convenient.
Show the rest of the publisher’s description (14 more lines)
Type of users that benefit from the Virtual Branch:
- Financial institutions and other companies that wish to employ remote customer service
- Mostly Banks, credit unions, and other financial institutions that rely on physical branches.
Customer pains and needs that Virtual Branch addresses:
- Pains:
- Lack of efficiency in physical branches
- Limited number of employees
- High physical branch costs
- Lack of IT resources
- Increasing risk of deep fakes
- Needs:
- Accessibility for clients
- Time-saving process
- Serve clients digitally
Preview
2 imagesLinked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
- Support (opens in a new tab)
- Virtual Branch Presentation (opens in a new tab)
- Virtual Branch One-Pager (opens in a new tab)
- Learn more about Virtual Branch solution (opens in a new tab)
- About Ondato (opens in a new tab)
- Virtual Branch with video identity verification (opens in a new tab)
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Legal linkLicense Terms (opens in a new tab)
- Company recordOutside company data, matched on ondato.com
- Official registersearch.gleif.org (opens in a new tab)
Reading the score
Disclosure · how many sources corroborate it
NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.
Evidence · what kind of evidence backs it
NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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