nLyze® Trustworthy Identity Hub - Internal

and in the cloud (Microsoft Entra). Our service is tailored to address the

complex and recurring engineering issues that surpass third-level support, as well as to

provide emergency support during critical system outages and cybersecurity

events

Benefits:

• Enhance reliability: Ensure the

consistent performance and reliability of your identity management systems with

expert support for complex issues and emergencies. Ai tools enhance reliability

by providing predictive insights and proactive issue resolution, which

customers can also access through our portal.

• Minimize downtime: Rapid response to

system outages and critical failures, reducing the impact on your business

operations. Ai-driven diagnostics help speed up recovery times, and customers

can utilize these tools via our portal for their own benefit.

• Streamlined operations: Access

specialized expertise to address recurring issues and optimize your identity

management processes. Ai automates routine tasks and provides faster access to

information, which customers can leverage through our portal to enhance their

operations.

• Seamless

integration: Comprehensive support for both on-premises and

cloud-based identity management solutions, ensuring seamless integration

and operation. Ai supports seamless integration with predictive analytics

and real-time monitoring, which are also accessible to customers through

our portal.

Includes:

• Expert advice and resolution for complex issues

Our dedicated team of identity management experts offers

in-depth support for resolving recurring issues that go beyond traditional

third-level support. Whether it's troubleshooting intricate configurations or

addressing advanced integration challenges, we ensure your identity management

systems operate seamlessly and efficiently. Additionally, we leverage Ai to

analyze and resolve issues more quickly, reducing costs and downtime. Through

our portal, customers can access these Ai tools to gain insights and streamline

their identity management processes.

• Emergency support during outages

In the event of unexpected system outages or critical

failures, our emergency support service is available to provide immediate

assistance. We prioritize rapid response and resolution to minimize downtime

and ensure your systems are restored to full functionality as quickly as

possible. Our Ai-powered diagnostics and monitoring tools enable us to identify

and address issues faster, ensuring a swift recovery.

• Comprehensive support for Microsoft Identity, including Entra and Manager

For on-premises identity management, our service includes expert support for Microsoft Identity Manager. We assist with configuration management, policy enforcement, synchronization issues, and more, ensuring your on-premises identity infrastructure remains robust and reliable.

As businesses increasingly move to the cloud, our support extends to Microsoft Entra, Microsoft's comprehensive identity and access management solution. We provide expert guidance and troubleshooting for cloud-based identity services, helping you maintain secure and efficient access management in the cloud. Our Ai-enhanced support solutions reduce costs by optimizing cloud resource usage and accelerating issue resolution. Customers can take advantage of these Ai tools through our portal to improve their cloud identity management operations.

• Cybersecurity Operations and Security Event Response

In addition to our identity management services, we provide

robust support for cybersecurity operations and security event response. Our

team is equipped to handle security incidents, ensuring your systems are

protected against threats and vulnerabilities. Our Ai tools help detect and

respond to security events swiftly, minimizing potential damage and ensuring

compliance with security protocols.

Notes:

Successful activation of this offer is dependent on certain configuration, including Single Sign-On and required administrative permissions to manage entities such as Azure, Entra, and Office 365. A security review and privileged management recommendations are included in the onboarding service.