Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Netomi is the world’s leading enterprise agentic AI platform for customer experience, trusted in production by Fortune 500 companies across travel, hospitality, retail, insurance, banking, telecom, and media. Its field-proven platform delivers autonomous, goal-driven interactions that go beyond reactive support, anticipating customer needs, acting preemptively, and driving measurable outcomes across every channel and touchpoint. Unlike siloed AI tools, Netomi is architected as a composable and sanctioned agentic system, deeply integrated with enterprise workflows, and pre-built with embedded AI governance, compliance, and security at its core. Through its Agentic Factory and the Agent Development Lifecycle (ADLC), enterprises can rapidly design, govern, and scale specialized AI agents with consistency and resilience at Fortune 500 scale. With the fastest deployment times and consistently proven ROI, Netomi turns customer experience into a strategic advantage for the world’s largest organization.
Why Netomi?
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A flexible, AI-powered platform plugs into your company's existing technology to automate customer experience (CX) processes. It supports both fully autonomous and human-guided interactions, ensuring high-quality experiences for both your customers and employees. This modular platform handles a wide range of use cases, including customer service, product recommendations, sales, and internal employee support and more!
Agentic AI governance and trust Infrastructure:
Netomi platform is built for auditability, compliance, and enterprise control. Every deployment includes confidence scoring, fallback logic, live audit trails, and observability. Netomi provides a robust framework that guarantees AI-generated responses are consistently on-brand and compliant. Customizations are available to meet specific customer needs, industries, or regulations. And you can customize prompts and responses to align with your brand voice, messaging guidelines, and customer experience standards.
Agentic Orchestration at scale: Live across 7 industries — including travel, retail, insurance, and media — our platform supports hundreds of specialized agents with orchestration across workflows, channels, and escalation paths to handle unprecedented volume spikes fully autonomously. Netomi delivers a unique combination of broad response capabilities and real-time speed. By effectively integrating large language models (LLMs) and agentic capabilities, it provides a real-time response and auto-scales to handle sudden surges in volume, ensuring continuous service without performance degradation.
Proactive actionability across the entire customer journey
Netomi's AI agents offer a seamless, human-like customer experience by integrating various communication channels and data sources. They can process everything from text and voice to images, so customers can switch between channels—even sending a photo to troubleshoot an issue—without losing context. This ensures more personalized and effective interactions, leading to a truly proactive customer journey.
High-Quality responses & transparency
The platform uses advanced data ingestion and sophisticated search capabilities to generate consistently high-quality responses. This leads directly to higher customer satisfaction and better resolution rates. To build confidence in the AI, Netomi provides transparent execution tools like the Response Analyzer and Conversation Viewer. The insights allow users to understand exactly why a response was generated and where the information came from, ensuring you can trust the AI's actions. Additionally, Netomi’s prompt evaluation framework gives you the power to rigorously compare different prompts and LLMs against a variety of criteria. This ensures you can fine-tune the system for optimal performance and align it with your specific business needs.
No-code AI studio built for business users
Netomi’s platform is designed to be highly accessible and easy to use, even for non-technical business users and CX managers. It's the first enterprise agentic AI factory where agents build agents, and humans act as orchestrators using the AI Studio. This no-code environment simplifies collaboration between business and IT teams. With pre-built integrations, businesses can quickly adopt this powerful AI solution, seamlessly integrating it with their existing systems and accelerating time-to-value.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Plans and pricing as listed
1 listedSources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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