PhonEX ONE UC Analytics for Microsoft Teams Auto Attendants, Queues and Agents
MIND CTI · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 6 captures on record
What the publisher says
As described on Microsoft Marketplace.
PhonEX ONE is a robust BSS/OSS solution
that delivers consolidated analytics on how an enterprise's UC/UCaaS or
Show the rest of the publisher’s description (38 more lines)
PBX-based communications infrastructure is used. Intuitive, customizable and
versatile dashboards and reports enable any-size organizations to monitor and analyze
the users’ activity both on the MS Teams platform and on the existing IP-PBX (for
hybrid deployments where MS Teams is used along with a traditional IP-PBX for
external calling).
Business intelligence helps enterprises increase user adoption and productivity in their MS Teams ecosystem. The Call
Analytics and Auto Attendant / Call Queue Monitoring capabilities simplify queue
and agent management, enabling managers to optimize performance, capacity and
response times in models that use Teams call queues and auto attendants.
The PhonEX ONE - Microsoft Teams integration
features:
- Support
for Microsoft Teams with Direct Routing and with Microsoft Calling Plan
- Call
analysis in flexible dashboards & KPIs wallboards, streamlined wallboard
setup with varied combinations of data
- Comprehensive
view of performance on MS Teams Call Queues, auto attendants and associated
agents in historical dashboards and reports
- Real-time
presence and status information for MS Teams users in dedicated widgets
- Customizable
reports with template-building capability, automated report generation and
delivery
- Call
Accounting component for cost allocation and charge-back for Microsoft Teams
PSTN calls
- Call
barring capability for devices within the Microsoft environment (based on voice
routing policies or dial plans)
- Traffic
analysis
PhonEX ONE is fully scalable, meeting
highly complex operational models and is available in multiple deployment
models (on-premises, managed service, Cloud or in a hybrid model).
Simply visit MIND CTI website
and submit your information to find out more about pricing and subscription
options and how we can help you optimize your Teams ecosystem
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
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Sources
Publisher resources
3 linksLinked repositories
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