Expo XT Mitel Call Reporting (ACD & SMDR)
Metropolis Corp · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Expo XT Mitel Call Reporting for Power BI is a template app that unifies ACD events and SMDR/CDR into a single, trustworthy analytics layer. It delivers real-time wallboards for queues and agents, cradle-to-grave call journeys, and an ACD-vs-SMDR reconciliation view so leaders can see what happened, why metrics differ, and what to fix. The app installs with sample data for instant exploration; admins then use secure parameters to connect live Mitel MiVoice Business data in their tenant and extend KPIs with standard Power BI tooling.
Ideal for:
Show the rest of the publisher’s description (8 more lines)
Contact center and operations managers, team supervisors, IT and data teams responsible for telephony reporting, and finance leaders who need reliable call metrics without deploying or maintaining a full contact center stack.
Benefits for Mitel Users
Organizations often lack consolidated visibility across ACD and SMDR, struggle to reconcile metric differences, and face the cost and complexity of traditional contact center applications when many users are not full-time agents. Expo XT solves this by providing:
- Real-time wallboards for ASA, service level, longest wait, queue depth, and agent state.
- Cradle-to-grave call path analytics for transfers, voicemail, and final disposition.
- Side-by-side ACD vs SMDR reconciliation with clear variance definitions and a data dictionary.
- Power BI–native governance and extensibility in the customer’s tenant, avoiding per-dashboard fees and vendor lock-in.
- A fast start: sample data on install, then parameter-based connection to live data with role-based access.
Preview
4 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
5 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.