Malted Pulse
Malted AI · Intelligence & Research
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Please note: Malted Pulse offers competitive private pricing options not configurable in this public listing. To discuss your requirements further, please visit https://malted.ai/book-a-demo.
Malted Pulse is a cross-channel customer intelligence platform purpose-built for regulated financial services — enabling organisations to understand, measure and improve every customer interaction across operations and risk.
Show the rest of the publisher’s description (15 more lines)
Out of the box, Pulse delivers:
- Thread analysis — evidence of operational effectiveness across 100% of journeys
- Reason-for-call analytics — insight into demand drivers and process gaps
- Failure demand detection — highlighting repeat contacts and rework
- Customer frustration detection — identifies emotional or service friction across conversations, helping prevent escalations, complaints, and customer churn
- Complaint root causes — early warning for regulatory risk
- Support staff performance – benchmark support staff quality and training needs
- Outcomes and vulnerability detection – supporting Consumer Duty reporting
- Search and reporting — instant access to conversation evidence for QA and audit
Each module is configurable, allowing users to tailor analysis to their definitions of success, outcomes, and operational metrics.
Pulse continuously improves through client feedback loops, with confidence scoring to provide transparency and explainability across every classification.
Unlike generic LLMs, Pulse uses small, specialised language models that “show their working” and can be deployed entirely within a client-controlled environment, ensuring data never leaves their cloud.
Malted operates as a data processor with no subprocessors, delivering a single-tenant architecture where all client data and models remain isolated. This means full data sovereignty, version-controlled software and AI models, clear audit trails and trusted cloud deployment protocols.
Malted is already supporting banks, asset managers, insurers, neobanks, and regulators to accelerate safe, scalable AI adoption.
For more information, please get in touch at info@malted.ai (Fed to create group)
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
1 linkLinked repositories
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