Verloop.io
Magiclane App Services Private Limited · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Verloop.io is the world’s leading Customer Support Automation platform. We enable businesses to deliver delightful support conversations across channels. We have helped businesses automate customer support across channels and have processed over 2 Billion queries from customers across its clients, with over 100 million unique users with a 92% support query deflection and can automate up to 60% within 30 days.
We enable businesses to run a 24x7 support channel for the customers across channels like WhatsApp, web, in-app, Facebook Messenger, and various other channels, in the language of their choice. Customers get personalized responses which then connect with the businesses’ backend infrastructure to answer customer queries and solve the problems they are facing.
Show the rest of the publisher’s description (7 more lines)
Businesses use Verloop to respond to customers, manage subscription renewals, answer post-sales queries, generate refunds, re-issue policies, and many other use-cases across retail, BFSI, Real Estate, and Travel verticals in 30+ languages.
At the heart of Verloop.io is a machine learning system that understands customer problems using Natural Language Processing, processes the customer demands, and then generates personalized responses to delight the customers.
What enables Verloop.io to deliver industry-leading RoI
- Dedicated machine learning modules for specific industries
- Focus on multiple channels and multiple languages
- Experience working with 20+ BFSI and unicorn customers
- Agent chat module that enables seamless handoff from bot to agent
Preview
4 images
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.