Luware Nimbus - AI powered CX
Luware · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 9 captures on record
What the publisher says
As described on Microsoft Marketplace.
Luware Nimbus: AI‑powered Customer Experience Platform for Microsoft Teams
Luware Nimbus is an AI‑enabled, omnichannel customer experience (CX) platform built natively for Microsoft Teams. It transforms Teams into a single, enterprise‑grade hub for customer communication, covering internal helpdesks, front desks, branch offices, and full contact centers, without introducing additional agent applications or fragmented systems.
Show the rest of the publisher’s description (32 more lines)
Designed specifically for organizations already invested in Microsoft 365, Nimbus unifies voice, chat, email, and task routing into one platform, delivering a consistent, secure, and scalable customer experience from within the Microsoft ecosystem.
Overview
- Works with calling plan, operator connect, and direct routing
- Fully integrated into the Microsoft 365 ecosystem
- Hosted on Microsoft Azure in the US, UK, Switzerland, Netherlands, Germany, and Australia
- Lean design that is fully integrated into the Microsoft Teams client
- Easy administration that automatically syncs with your existing Microsoft Teams and Azure configuration and extends it with role-based access
- In-depth analytics data and customizable dashboards (as well as pre-available templates)
- Fast deployment and flexible licensing
Key Benefits
- Speed & Efficiency: Agents work in the familiar Teams interface, reducing onboarding time. Intelligent workflows and routing help lower wait times and call abandon rates.
- AI-powered Productivity: Reduce After-Call Work via AI summarization, use Virtual Users to handle routine inquiries without queues, and route tasks smartly to the right resource.
- Improved Customer Experience: Intents and caller context boost first-call resolution. Omni-channel support and analytics enable continuous improvement.
- Comprehensive Insights: Live and historical analytics, dashboards, KPI tracking, and reporting across users and services.
- Secure and Complaint: Built on enterprise-grade security, compliance, and governance standards
Feature Highlights
- Intelligent Routing & Task Distribution: Skill-based routing, caller priority, custom parameters (e.g., country or language), and flexible queueing options.
- Omni-channel & Virtual Users: Handle voice, chat, and email; AI bots automate routine requests and provide self-service.
- No-code automation and Workflow Editor: Drag-and-drop interface to build workflows with opening hours, IVR, and templates.
- Custom Roles & Organization Units: Granular access, dynamic team assignments, and cross-service collaboration.
- After-Call Work & Presence Tracking: ACW states, presence-based availability, and codes/tags for enriched reporting.
- Live Analytics & Dashboards: Real-time dashboards and long-term historical reporting at user and service level.
AI Features
- Virtual Users: AI-powered self-service bots integrated into workflows to handle inquiries automatically, improving response times and satisfaction.
- AI Summarization & Assistance: Automated call notes, transcription, context extraction, and productivity support for agents, supervisors, and administrators.
What makes us unique?
- Deep Integration with Microsoft Ecosystem, "Extend" and "Unify" Integrations to Microsoft Teams and Microsoft Azure
- Cloud Native, Microservice Architecture enabling high scalability at lower infrastructure costs
- Ease of use and self-service for departments resulting in less work within internal IT
- A focus on security by being ISO 27001, ISO 9001 and SOC 2 Type II certified. Luware is also listed in the Cloud Security Alliance Security Trust Assurance & Risk registry, where you can freely download Luware’s security self-assessment.
Get Started from front-desk reception to large-scale contact center operations. or start a trial to see how Nimbus streamlines your Microsoft Teams-based communication and customer service.
Choose the Nimbus modules and licensing that match your needs: from front-desk reception to large-scale contact center operations. Request a demo or start a trial to see how Luware Nimbus streamlines your Microsoft Teams-based communication and customer service.
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
1 listedSources
Publisher resources
6 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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