Luware Nimbus for Microsoft Teams
Luware · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Microsoft 365 Certified · 10 captures on record
What the publisher says
As described on Microsoft Marketplace.
Overview
Luware Nimbus transforms Microsoft Teams into a full modern contact center and customer experience hub. With intelligent task routing, seamless omni-channel workflows, and built-in AI extensions, Nimbus helps you deliver faster, smarter, and more satisfying customer interactions—without leaving the Teams environment.
Show the rest of the publisher’s description (23 more lines)
- Deep integration with Microsoft Teams, retaining the familiar interface while adding contact center, queue, presence-based routing, analytics, and switchboard capabilities
- Flexible licensing and modular design: choose what fits—Advanced Routing, Enterprise Routing, or full Contact Center—plus optional AI modules such as Virtual Users
- Hosted in Microsoft Azure (multiple EU locations), with enterprise-grade security, compliance, support, and high availability
Key Benefits
- Speed & Efficiency – Agents work in the familiar Teams interface, reducing onboarding time. Intelligent workflows and routing help lower wait times and call abandon rates.
- AI-powered Productivity – Reduce After-Call Work via AI summarization, use Virtual Users to handle routine inquiries without queues, and route tasks smartly to the right resource.
- Improved Customer Experience – Intents and caller context boost first-call resolution. Omni-channel support and analytics enable continuous improvement.
- Comprehensive Insights – Live and historical analytics, dashboards, KPI tracking, and reporting across users and services.
Feature Highlights
- Intelligent Routing & Task Distribution – Skill-based routing, caller priority, custom parameters (e.g., country or language), and flexible queueing options.
- Omni-channel & Virtual Users – Handle voice, chat, and email; AI bots automate routine requests and provide self-service.
- Workflow Editor – Drag-and-drop interface to build workflows with opening hours, IVR, and templates.
- Custom Roles & Organization Units – Granular access, dynamic team assignments, and cross-service collaboration.
- After-Call Work & Presence Tracking – ACW states, presence-based availability, and codes/tags for enriched reporting.
- Analytics & Dashboards – Real-time dashboards and long-term historical reporting at user and service level.
AI Features
- Virtual Users – AI-powered self-service bots integrated into workflows to handle inquiries automatically, improving response times and satisfaction.
- AI Summarization & Assistance – Automated call notes, transcription, context extraction, and productivity support for agents, supervisors, and administrators.
Security & Compliance
- Hosted on Microsoft Azure with data residency options in Germany, Switzerland, and the UK
- Built on enterprise-grade security, compliance, and governance standards
Get Started
Choose the Nimbus modules and licensing that match your needs—from front-desk reception to large-scale contact center operations. Request a demo or start a trial to see how Nimbus streamlines your Microsoft Teams-based communication and customer service.
Preview
4 images
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
- CSA STARClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- ISO/IEC 27001Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- SOC 2Claimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-25
- GDPRClaimed80%, self-attestedself-attested on the marketplaceas observed 2026-08-16
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
4 listedSources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.