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Agent passport
Luware Nimbus for Microsoft Teams
Nimbus adds contact center, queueing, presence based routing, reporting and switchboard to Teams
- Category
- Customer Service
- Registry category
- Customer ServiceVoice & Contact Center
- Vendor
- Luware
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- 4 plans listed
Overall Provenance
4.5/10Moderate
High 7–10Moderate 3–6.9Low 0–2.9
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
Who actually operates this agent.
2.6 / 10
Data element
Answer
Provenance
Source
Legal entity
Luware
Publisher name on the listing; the matched company record gives no legal name
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
2011
From the vendor's website
High
Vendor website company data (luware.com), fetched 2026-08-31
Revenue
Not disclosed
Low
No source on record
About
Nimbus adds contact center, queueing, presence based routing, reporting and switchboard to Teams
Publisher description
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Build Provenance
What the agent is built on.
4.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Microsoft Graph
From the certification page
High
Certification page (opens in a new tab)docs.microsoft.com
Hosting model
SaaS, hosted by the vendor
Certification page: Paas; cloud providers: Azure
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Certification page (opens in a new tab)docs.microsoft.com
Version history
1.0
Registry saw 5 distinct listing states across 12 captures
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Reach Provenance
How the agent is distributed and adopted.
4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-06-09
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.28 on the marketplace; not an install count
—
No source on record
Listing type
Microsoft 365 Certified app
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Data Provenance
What the vendor discloses about data handling.
7.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Call Detail Records (Caller's number/SIP Address, Call start/end time, Routing decisions, User(s) who answered the call,...
From the certification page
High
Certification page (opens in a new tab)docs.microsoft.com
Data residency
Switzerland, Germany, United Kingdom of Great Britain and Northern Ireland (the), Australia, United States of America
From the certification page
High
Certification page (opens in a new tab)docs.microsoft.com
Retention & deletion
Data retained after account termination: Less than 30days; Deletes personal data on request: Yes
From the certification page
High
Certification page (opens in a new tab)docs.microsoft.com
Published documentation
Legal links on the listing: Privacy Policy, License Terms
Links on the listing; documents not fetched by the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Privacy Policy (opens in a new tab)luware.com
License Terms (opens in a new tab)luware.com
Data access requirements
23 permission scopes requested
Presence.Read, User.Read, User.Read.All, +20 more
High
Certification page (opens in a new tab)docs.microsoft.com
Compliance Provenance
What standards the vendor meets, and who verified them.
3.6 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
Does the app comply with Service Organization Controls (SOC 2)? Yes
Vendor self-attested for this agent
High
Certification page answer (opens in a new tab)learn.microsoft.com
ISO/IEC 27001
Is the app International Organization for Standardization (ISO 27001) certified? Yes
Vendor self-attested for this agent
High
Certification page answer (opens in a new tab)learn.microsoft.com
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
Has the app been Cloud Security Alliance (CSA Star) certified? Yes
Vendor self-attested for this agent
—
Certification page answer (opens in a new tab)learn.microsoft.com
Privacy
GDPR
GDPR
Vendor self-attested for this agent. Said on 2026-08-16; not on the latest capture
High
Certification page answer (opens in a new tab)learn.microsoft.com
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
SettleTop search (opens in a new tab)fedramp.gov
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
Microsoft 365 Certified
Certification page hosted by the marketplace operator
High
Certification page (opens in a new tab)docs.microsoft.com
Marketplace listing (opens in a new tab)marketplace.microsoft.com
What the publisher says
Overview
Luware Nimbus transforms Microsoft Teams into a full modern contact center and customer experience hub. With intelligent task routing, seamless omni-channel workflows, and built-in AI extensions, Nimbus helps you deliver faster, smarter, and more satisfying customer interactions—without leaving the Teams environment.
- Deep integration with Microsoft Teams, retaining the familiar interface while adding contact center, queue, presence-based routing, analytics, and switchboard capabilities
- Flexible licensing and modular design: choose what fits—Advanced Routing, Enterprise Routing, or full Contact Center—plus optional AI modules such as Virtual Users
- Hosted in Microsoft Azure (multiple EU locations), with enterprise-grade security, compliance, support, and high availability
Show the rest of the publisher’s description (20 more lines)
Key Benefits
- Speed & Efficiency – Agents work in the familiar Teams interface, reducing onboarding time. Intelligent workflows and routing help lower wait times and call abandon rates.
- AI-powered Productivity – Reduce After-Call Work via AI summarization, use Virtual Users to handle routine inquiries without queues, and route tasks smartly to the right resource.
- Improved Customer Experience – Intents and caller context boost first-call resolution. Omni-channel support and analytics enable continuous improvement.
- Comprehensive Insights – Live and historical analytics, dashboards, KPI tracking, and reporting across users and services.
Feature Highlights
- Intelligent Routing & Task Distribution – Skill-based routing, caller priority, custom parameters (e.g., country or language), and flexible queueing options.
- Omni-channel & Virtual Users – Handle voice, chat, and email; AI bots automate routine requests and provide self-service.
- Workflow Editor – Drag-and-drop interface to build workflows with opening hours, IVR, and templates.
- Custom Roles & Organization Units – Granular access, dynamic team assignments, and cross-service collaboration.
- After-Call Work & Presence Tracking – ACW states, presence-based availability, and codes/tags for enriched reporting.
- Analytics & Dashboards – Real-time dashboards and long-term historical reporting at user and service level.
AI Features
- Virtual Users – AI-powered self-service bots integrated into workflows to handle inquiries automatically, improving response times and satisfaction.
- AI Summarization & Assistance – Automated call notes, transcription, context extraction, and productivity support for agents, supervisors, and administrators.
Security & Compliance
- Hosted on Microsoft Azure with data residency options in Germany, Switzerland, and the UK
- Built on enterprise-grade security, compliance, and governance standards
Get Started
Choose the Nimbus modules and licensing that match your needs—from front-desk reception to large-scale contact center operations. Request a demo or start a trial to see how Nimbus streamlines your Microsoft Teams-based communication and customer service.
Preview
4 imagesPlans and pricing
4 plans listed
Advanced Routing (10-24 Queues)First month free, then $1,104.00/user/year First month free, then $1,048.80/user/year
Enterprise Routing (10-24 Queues)First month free, then $2,220.00/user/year First month free, then $2,109.00/user/year
Attendant Console (10-24 Users)First month free, then $432.00/user/year First month free, then $410.40/user/year
Contact Center (10-24 Users)First month free, then $1,188.00/user/year First month free, then $1,128.60/user/year
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Certification pagedocs.microsoft.com (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Legal linkLicense Terms (opens in a new tab)
- Company recordVendor website company data, matched on luware.com
Reading the score
Disclosure · how many sources corroborate it
NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.
Evidence · what kind of evidence backs it
NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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