Contact Center Purple+ for Teams

Transform

your customer engagement with our cutting-edge contact center software—designed

from the ground up to exclusively leverage the power of Microsoft Azure and

Azure Communication Services.

As the world’s first contact center solution built entirely on Azure and its Azure communication service, it offers unmatched scalability, reliability, and performance, delivering the same quality and trust you expect from Microsoft Teams.

Key Features:

• Unified Customer View: A single-pane-of-glass

interface consolidates all voice-based customer interactions, seamlessly

integrating with any CRM or third-party service for enriched

customer context.

• AI-Powered Capabilities: Leverage Azure’s advanced AI

features for real-time transcription, text-to-speech, sentiment analysis,

and predictive insights. Automated reporting and analytics ensure

data-driven decision-making.

• Call Recording &

Transcription:

Capture every interaction with crystal-clear recordings and real-time

transcriptions.

• Real-Time Wallboards &

Queue Insights:

Monitor operations with live metrics and detailed queue analytics to

optimize performance.

• Advanced Routing: Skill-based routing, VIP

prioritization, and dynamic call grabbing ensure customers are always

connected to the right agent.

• Comprehensive Reporting: Generate advanced reports

for performance tracking, compliance, and strategic planning.

• Scalability Without Limits: Built on the same robust

infrastructure as Microsoft Teams, it handles high call volumes

effortlessly without compromising quality.

• Intelligent Agent Tools: Que positions, breakout,

overflow, follow the sun, and much more services included. Real-time customer sentiment

and interaction summaries.

• Enhanced Customer Experience: Callback options to reduce waiting

times, Omnichannel readiness with the

ability to expand to chat, email, and social media support.

• Simple, User-Friendly Design: An intuitive interface allows

agents and supervisors to access all tools and insights without steep

learning curves.

Flexible,

Cost-Effective Pricing: Pay-Per-Use Model

Unlike

traditional contact center solutions that rely on expensive, inflexible

licensing models, our platform offers a pay-per-use pricing structure.

This means you only pay for what you use, allowing businesses of all sizes to

scale cost-effectively without overcommitting to long-term contracts or

unnecessary overheads.

Whether you're handling fluctuating call volumes or

managing steady growth, you’ll always stay in control of your costs.

Why

Choose Purple+?

• Scalable & Reliable: With Azure’s global

infrastructure, you can effortlessly scale as your business grows without

worrying about server capacity or call quality.

• Microsoft Teams Trust: Built on the trusted voice

infrastructure of Microsoft Teams, ensuring the same high-quality audio

experience for your customers.

• Future-Ready: Always stay ahead with

regular updates leveraging Microsoft’s evolving Azure technologies and AI

innovations.

Purple+

offers the necessary tools to create outstanding customer experiences for both

growing businesses and large enterprises. Whether you're a startup or a global

organization, our platform adjusts to meet your requirements.

Experience the future of contact centers with our Azure-native solution. Contact us today and elevate your customer interactions!