Agent passport

Lesos Support Team

Lesos AI, LLC · Cybersecurity & IT

SaaSNo attestation published

Certification per Microsoft Marketplace.

AgentictoolsServiceNow

Provenance reach5 of 12 layers traced

Evidence tier Source Confirmed · 7 captures on record

User ratingNot rated0 reviews on the listing

Runs onSaaSSaaS

ProvenanceUnknown56% of the provenance layers this product can disclose

Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on Microsoft Marketplace.

Support Team by Lesos AI transforms IT service delivery by using artificial intelligence to automatically analyze and resolve incoming support tickets. Connect your ServiceNow instance and Microsoft 365 tenant, and Support Team begins resolving common IT requests — without human intervention.

How it works:

Show the rest of the publisher’s description (18 more lines)

Support Team monitors your ServiceNow incident queue every 5 minutes. When a new ticket arrives, our AI engine (powered by Azure OpenAI) reads the ticket, identifies the user's request, and executes the appropriate action through Microsoft Graph API or Azure Automation Hybrid Runbook Workers.

Cloud Operations (Microsoft 365):

License assignment and removal (E3, E5, Visio, Project, and more)
MFA reset for locked-out users
Mailbox permission grants (Full Access, Send As)
User and group management

On-Premises Operations (Hybrid Worker):

Windows service restarts
Disk usage monitoring
Custom PowerShell script execution on your servers

Security & Governance:

Three-tier risk model: Tier 1 (read-only, auto-approved), Tier 2 (state-changing, admin-enabled), Tier 3 (privileged, requires confirmation)
Per-tenant automation governance — enable or disable individual capabilities
Full audit trail of every action taken
GDPR-compliant data export and deletion
All secrets stored in Azure Key Vault with managed identity access

Admin Portal:

A web-based dashboard where administrators configure integrations, manage automation policies, view real-time activity feeds, and monitor subscription usage.

Preview

5 images

Agent build and provenance

See the full provenance

The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.

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Compliance

Government

FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27

Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.

Vendor

External enrichment

CompanyLesos AIAutomated

Plans and pricing as listed

3 listed

Team

$499.00/month

AI-powered L1 ticket resolution for smaller IT teams. Support Team AI reads incoming ServiceNow incidents, determines the appropriate action, and executes it automatically through Microsoft Graph API — password resets, license assignments, MFA resets, and mailbox permissions resolved in seconds. Includes up to 3 admin users, Tier 1 automations (read-only operations) and Tier 2 automations (state-changing operations), with 250 basic executions and 75 advanced executions included monthly and a full audit trail. Standard email support. Metered overage charges apply beyond included quantities.

Professional

$999.00/month

Automate L1 ticket resolution across your Microsoft 365 and ServiceNow environment without adding headcount. Support Team Professional uses AI to read incoming ServiceNow incidents, determine the appropriate action, and execute it automatically through Microsoft Graph API or Azure Automation Hybrid Workers. Password resets, license assignments, MFA resets, mailbox permissions, and on-premises operations are resolved in seconds instead of hours. Includes up to 10 admin users, Tier 1 automations (user lookups, license checks, group membership queries), Tier 2 automations (license assignment, MFA reset, mailbox permission grants, user provisioning), and Hybrid Worker support for on-premises automation (Windows service restarts, disk monitoring, custom PowerShell execution). 500 basic executions, 200 advanced executions, and 50 custom script runs included monthly with full audit trail. Priority email support with 24-hour response. Metered overage charges apply beyond included quantities.

Enterprise

$2,499.00/month

AI-powered IT support automation for large organizations. Automate L1 ticket resolution across your Microsoft 365 and ServiceNow environment without adding headcount. Support Team Professional uses AI to read incoming ServiceNow incidents, determine the appropriate action, and execute it automatically through Microsoft Graph API or Azure Automation Hybrid Workers. Password resets, license assignments, MFA resets, mailbox permissions, and on-premises operations are resolved in seconds instead of hours. Includes up to 10 admin users, Tier 1 automations (user lookups, license checks, group membership queries), Tier 2 automations (license assignment, MFA reset, mailbox permission grants, user provisioning), and Hybrid Worker support for on-premises automation (Windows service restarts, disk monitoring, custom PowerShell execution). 500 basic executions, 200 advanced executions, and 50 custom script runs included monthly with full audit trail. Priority email support with 24-hour response. Metered overage charges apply beyond included quantities. Includes unlimited admin users, multiple ServiceNow instances and Microsoft 365 tenants, all automation tiers including Tier 3 (privileged operations), custom script uploads, dedicated Hybrid Worker groups, and a dedicated support channel with quarterly business reviews.

Sources

Marketplace listingmarketplace.microsoft.com ↗Source

Privacy PolicyPrivacy Policy ↗Source

Publisher resources

2 links

Supportwww.lesos.ai ↗Source

Support Team Datasheetcatalogartifact.azureedge.net ↗Source

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing

Paid

3 plans listed

Delivery

SaaS

https://www.lesos.ai/contact

Open the source listing ↗

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