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Agent passport
Lesos Support Team
Automated IT support powered by AI for ServiceNow and Microsoft 365.
- Category
- IT & Management Tools
- Registry category
- Cybersecurity & ITIT Operations & Infrastructure
- Vendor
- Lesos AI, LLC
- Location
- Not disclosed
- Reviews
- Not rated (0 reviews on the listing)
- Listed on
- Microsoft Marketplace
- Pricing
- 3 plans listed
Overall Provenance
2.4/10Low
High 7–10Moderate 3–6.9Low 0–2.9
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
Who actually operates this agent.
2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Lesos AI, LLC
Publisher name on the listing; the matched company record gives no legal name
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
Automated IT support powered by AI for ServiceNow and Microsoft 365.
Publisher description
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Build Provenance
What the agent is built on.
4.2 / 10
Data element
Answer
Provenance
Source
Foundation model
Azure OpenAI
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Version history
1.0.0
Registry saw 4 distinct listing states across 9 captures
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Reach Provenance
How the agent is distributed and adopted.
4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
Microsoft Marketplace
Via SaaS
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Not disclosed
No listed since date; last updated 2026-07-13
—
No source on record
Multi-channel presence
Single-channel
Listed on Microsoft Marketplace only in the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
Popularity index 0.00 on the marketplace; not an install count
—
No source on record
Listing type
Standard marketplace listing
From the listing
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Data Provenance
What the vendor discloses about data handling.
1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: Privacy Policy
Links on the listing; documents not fetched by the registry
High
Marketplace listing (opens in a new tab)marketplace.microsoft.com
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record
Compliance Provenance
What standards the vendor meets, and who verified them.
0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
SettleTop search (opens in a new tab)fedramp.gov
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record
What the publisher says
Support Team by Lesos AI transforms IT service delivery by using artificial intelligence to automatically analyze and resolve incoming support tickets. Connect your ServiceNow instance and Microsoft 365 tenant, and Support Team begins resolving common IT requests — without human intervention.
How it works:
Support Team monitors your ServiceNow incident queue every 5 minutes. When a new ticket arrives, our AI engine (powered by Azure OpenAI) reads the ticket, identifies the user's request, and executes the appropriate action through Microsoft Graph API or Azure Automation Hybrid Runbook Workers.
Show the rest of the publisher’s description (17 more lines)
Cloud Operations (Microsoft 365):
- License assignment and removal (E3, E5, Visio, Project, and more)
- MFA reset for locked-out users
- Mailbox permission grants (Full Access, Send As)
- User and group management
On-Premises Operations (Hybrid Worker):
- Windows service restarts
- Disk usage monitoring
- Custom PowerShell script execution on your servers
Security & Governance:
- Three-tier risk model: Tier 1 (read-only, auto-approved), Tier 2 (state-changing, admin-enabled), Tier 3 (privileged, requires confirmation)
- Per-tenant automation governance — enable or disable individual capabilities
- Full audit trail of every action taken
- GDPR-compliant data export and deletion
- All secrets stored in Azure Key Vault with managed identity access
Admin Portal:
A web-based dashboard where administrators configure integrations, manage automation policies, view real-time activity feeds, and monitor subscription usage.
Preview
5 imagesPlans and pricing
3 plans listed
Team$499.00/month AI-powered L1 ticket resolution for smaller IT teams. Support Team AI reads incoming ServiceNow incidents, determines the appropriate action, and executes it automatically through Microsoft Graph API — password resets, license assignments, MFA resets, and mailbox permissions resolved in seconds. Includes up to 3 admin users, Tier 1 automations (read-only operations) and Tier 2 automations (state-changing operations), with 250 basic executions and 75 advanced executions included monthly and a full audit trail. Standard email support. Metered overage charges apply beyond included quantities.
Professional$999.00/month Automate L1 ticket resolution across your Microsoft 365 and ServiceNow environment without adding headcount. Support Team Professional uses AI to read incoming ServiceNow incidents, determine the appropriate action, and execute it automatically through Microsoft Graph API or Azure Automation Hybrid Workers. Password resets, license assignments, MFA resets, mailbox permissions, and on-premises operations are resolved in seconds instead of hours. Includes up to 10 admin users, Tier 1 automations (user lookups, license checks, group membership queries), Tier 2 automations (license assignment, MFA reset, mailbox permission grants, user provisioning), and Hybrid Worker support for on-premises automation (Windows service restarts, disk monitoring, custom PowerShell execution). 500 basic executions, 200 advanced executions, and 50 custom script runs included monthly with full audit trail. Priority email support with 24-hour response. Metered overage charges apply beyond included quantities.
Enterprise$2,499.00/month AI-powered IT support automation for large organizations. Automate L1 ticket resolution across your Microsoft 365 and ServiceNow environment without adding headcount. Support Team Professional uses AI to read incoming ServiceNow incidents, determine the appropriate action, and execute it automatically through Microsoft Graph API or Azure Automation Hybrid Workers. Password resets, license assignments, MFA resets, mailbox permissions, and on-premises operations are resolved in seconds instead of hours. Includes up to 10 admin users, Tier 1 automations (user lookups, license checks, group membership queries), Tier 2 automations (license assignment, MFA reset, mailbox permission grants, user provisioning), and Hybrid Worker support for on-premises automation (Windows service restarts, disk monitoring, custom PowerShell execution). 500 basic executions, 200 advanced executions, and 50 custom script runs included monthly with full audit trail. Priority email support with 24-hour response. Metered overage charges apply beyond included quantities. Includes unlimited admin users, multiple ServiceNow instances and Microsoft 365 tenants, all automation tiers including Tier 3 (privileged operations), custom script uploads, dedicated Hybrid Worker groups, and a dedicated support channel with quarterly business reviews.
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Publisher resources
Sources
- Marketplace listingMicrosoft Marketplace (opens in a new tab)
- Legal linkPrivacy Policy (opens in a new tab)
- Company recordVendor website company data, matched on lesos.ai
Reading the score
Disclosure · how many sources corroborate it
NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.
Evidence · what kind of evidence backs it
NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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