Idealake SmartBot
IDEALAKE INFORMATION TECHNOLOGIES PRIVATE LTD · Customer Service
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 7 captures on record
What the publisher says
As described on Microsoft Marketplace.
Powered by Artificial Intelligence and supported by Smart Search, the Idealake ChatBot Solution creates a navigation system that completely takes the pressure off humans and call center while solving all queries with a human touch. With our intelligent chatbot, users don’t have to worry about using correct keywords, correct grammar, or technical terms. The chatbot gives human-operated call centers a massive break too, as it can smartly address a wide range of queries from different users.
The Chatbot is essentially programmed to “talk” to the user, rather than simply solve their issue making it a truly intelligent, empathetic & human like.
Show the rest of the publisher’s description (34 more lines)
Provide support and sales
The bot is capable to provide answers to queries, product information, service integration, transaction, and lead generation. While doing so, it supports all forms of data like text, image, gif, videos to make the UI more simplified.
Multilingual support
Chat supports more than 50 languages (voice and type). This includes like English, Hindi, Gujarati, Malayalam, Punjabi, Tamil, Telugu, Urdu, Kannada, Bangla, etc.
Voice empowered.
Integrated voice feature which enables chat bot to interact and communicate through voice. Custom voice solutions available
Multi-channel bot
Chat bot to run seamlessly on multiple channels like Website, Mobile App, Facebook
Messenger, WhatsApp.
NLP
A complete NLP based solution, which enables the bot to understand and interpret human intent.
Active learning
A complete AI solution which helps train the bot itself with active learning while more and more users interact with it
Sentiment Analysis
It detects the emotional content and responds to the feelings appropriately during the chatbot’s conversation
Seamless integration
Chat bot can be integrated with live agent which will transfer the conversation to live customer support with a click of a button.
Seamless Third-party integration including payment CRM, LMS etc.
Auto correct on the go
Geo Location Integration
Non - linear flows
Chat bot to identify and handle user question out of turn of a set created flow which helps users to interact with the bot like a human.
Omnichannel experience
This enables to create individual touch points over variety of channels that seamlessly connect, allowing users to pick up where they left off on one channel and continue the experience on another.
Rating and feedback
With this feature the user can rate the answers and experience provided by the chat bot which will further help to improve the conversations based on the customer feedbacks.
OCR capabilities
Can be seamlessly integrated to read data over images inside the bot
Context based responses
Chat bot identifies and retains user intents to set the context once. This avoids the bot asking the same questions in multiple flows.
Analytics
Analytics dashboard is provided to measure the bot performance. The same is customizable based on customer requirements.
Target Audience:
Banking, NBFC, Services, Insurance
Preview
5 images
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Sources
Publisher resources
3 linksLinked repositories
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