AI for Retail
Kore.ai, Inc. · Operations & Productivity
Certification per Microsoft Marketplace.
Evidence tier Source Confirmed · 8 captures on record
What the publisher says
As described on Microsoft Marketplace.
Retail moves fast. Shoppers expect instant answers, frictionless checkout, and consistent service whether they are on a website, in a store, or on a call. Most AI tools generate responses. AI for Retail takes action.
AI for Retail is a pre-built agentic AI application built for the full retail operation: shopper-facing commerce, contact center service, and store associate enablement. It ships with retail-specific workflows, integrations, and compliance controls ready to go, so retailers can move from pilot to production in weeks rather than months.
Show the rest of the publisher’s description (27 more lines)
Microsoft + Kore.ai: Better together for retail
Retail runs on Microsoft. Dynamics 365 for engagement, Azure for data, and Teams for collaboration. The gap is execution: turning intent into action across commerce and service.
Kore.ai fills that gap. AI for Retail runs natively on Azure AI Foundry and integrates with Dynamics 365, Teams, Copilot, and Azure Communication Services, adding the intelligence layer that understands intent, orchestrates systems, and completes tasks end-to-end.
The result: faster ROI, ready-to-deploy retail agents for Dynamics 365, and increased Azure consumption across AI and communication services
What sets AI for Retail apart:
- Multilingual AI shopping assistants across digital and in-store touchpoints
- Agentic product discovery delivering intent-driven recommendations for faster decisions
- AI assistance for in-store associates and agents with real-time insights
Business impact:
- 45 to 60% containment for order and routine inquiries
- 20 to 35% reduction in average handle time
- 30 to 50% reduction in order status and WISMO calls
- 20% improvement in conversion rate via AI-driven personalization
- 25% reduction in contact center costs
Supported integrations:
Commerce platforms, OMS and fulfillment, CRM and ERP, contact center platforms, and 100+ others including Shopify, Dynamics 365, Salesforce, Genesys, and NiCE. Deployable across 20+ channels including voice, web, app, kiosks, in-store devices, Microsoft Teams, and Microsoft Copilot.
Key use cases:
Configurable workflows that eliminate long in-house development cycles:
- Agentic product search and discovery
- Product comparison and recommendations
- Cart management and checkout assist
- Order status, tracking, and modification
- Return and refund automation
- Delivery scheduling and notifications
- Associate and agent copilots with real-time insights
With enterprise-grade compliance (SOC 2, ISO 27001, GDPR, PCI-ready) and proven deployments at global scale, supporting 53M+ annual customer interactions, powering 1M+ daily interactions across 7,000+ stores, and serving over 132M customers annually, AI for Retail delivers faster resolutions, higher conversions, and consistent omnichannel experiences.
Retailers can further extend capabilities using Kore.ai’s Agent Platform to build, scale, and govern custom AI agents tailored to their unique commerce and operations needs.
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